Florida Power & Light Customer Service Issues

I am Elizabeth Rego residing at [redacted] Island Lakes Dr., Estero, FL. I have been receiving communication about a power outage, but it seems there might have been a mix-up. The work being done is actually at my neighbor's house. The electrical company incorrectly approached my residence. I can confirm that there have been no power outages at my home. Please update your records accordingly. If you need further clarification, you can reach me at [redacted]. Thank you for your assistance.

I am a senior residing at Royal Palms Apartments under the Housing Choice program. I recently noticed a $9 solar power charge on my bill, even though our complex does not provide this service. I have attempted to reach out regarding this issue but have only received instructions from automated systems. I am frustrated by this situation and refuse to pay for a service I do not receive without clarification. Could you please explain the reason for this charge? My account number is [redacted]. Thank you in advance for addressing this matter. Email: [redacted] - Mrs. Diane Smith

I visited my local Baptist Church seeking assistance with my power bill. I had contacted Florida Power regarding a late bill and was informed that Gulf Power accounts were being integrated, resulting in a delay in bill availability. I was given an extension until Saturday, Jan 8, but as the Baptist office was closed that day, I was instructed to come on Monday, Jan 10. I have been attempting to reach Florida Power to update them on the situation. I am actively working to pay the bill and kindly request that my power not be disconnected yet. Thank you, Gregory C Hankinson [redacted] Country Walk Drive, Apt D Pensacola, FL [redacted] Phone # [redacted]

I attempted to set up an account online by submitting my ID, but it did not go through. They retained my deposit but canceled my account. I contacted them, and they requested me to resend my ID verification. I inquired about alternate methods to send it, and they provided a direct email. However, I was instructed to create a new account with a different account number. When given the option to transfer my deposit or receive a check, I chose the transfer. Surprisingly, I received a check instead, which I had to deposit at the bank, link to my new account, and then repay the deposit. Despite my ID being approved, I am unable to locate my account using the assigned account number. I am currently stuck and unable to pay my bill or set up auto-pay despite having all the necessary credentials. All I want to do is get a valid account number, set up auto-pay, and ensure timely bill payments.

I received a notification from FPL regarding a returned electronic payment of $14.43, resulting in a $25.00 charge. Our automated payments work fine with other entities like our mortgage company, so I'm unsure why this issue is happening with FPL. I've confirmed that the routing number ([redacted]75) and account number ([redacted]) match accurately from my checkbook. I updated my address to align with the billing information but still encountered this problem. Can you please assist in resolving this matter promptly to prevent any service disconnection? Thank you. - Skip and Lydia

I have learned that tree trimming occurs on a 3-year cycle. I am seeking information on how to confirm if our neighborhood is due for trimming or arrange an appointment for our property. Our two properties at [redacted] 15th St. E. Sarasota [redacted] and [redacted] Whitfield Ave [redacted] have trees intertwining with power lines. As the new property manager, it is evident this issue was overlooked previously, and I am eager to address it promptly. Your assistance in scheduling tree trimming would be greatly appreciated. Thank you, Eric W.

I am looking for assistance regarding a significant increase in my recent power bill. My bill spiked up by $[redacted] compared to last month, and it seems the company is comparing it to the same period last year when my son was still living with me. He has been away in the ARMY in Hawaii for the past six months. I work long hours from 5 am to 6 pm, so I am rarely home to use much electricity, and I don't even run the heat. I need someone to contact me as soon as possible to discuss this issue. My previous bill was $87.22, and the latest one came to $[redacted].93, which is unreasonable. I believe there has been a mistake, and I need help resolving it.

We have repeatedly reached out for assistance with connecting power at our new business location. After passing inspection, we were informed of an engineering discrepancy with FLP, yet despite multiple follow-ups, we have not received any updates or progress. Our requests for assistance have gone unanswered, leaving us unable to move forward while still receiving bills. We urgently need this matter resolved as soon as possible. It has been over a month of waiting with no communication or action. Please contact us promptly regarding this issue. Thank you.

We've contacted numerous times to have our power connected at our new business. After passing inspection, we were informed of an FLP engineering discrepancy that needs correction to connect the power. Despite consistent follow-ups over the past few weeks, the engineering team has not responded or made any progress on resolving the issue. Without power, we cannot operate efficiently and are still being billed. It's frustrating to receive no assistance or updates despite our persistent efforts. We urgently need someone to address this situation. Please reach out to me at [redacted]. Our service address is [redacted] Laird St, Panama City Beach, FL [redacted], and our business name is PCB Boat and RV Storage. I am requesting to speak with a supervisor promptly.

My bill is showing as over eight hundred dollars, which is unreasonable. Last month it was $[redacted].86, of which I paid $[redacted].86 with Love in Action, $[redacted] from Salvation Army, and I made a $[redacted] payment. I should be caught up. Now, it says my bill for January is $[redacted].78, so there's no way it should total $[redacted].29. Florida approved my application and sent $[redacted].86 directly for the electric bill, so I should have a credit. I keep my heat at 68 degrees, use plastic on my windows, and rarely use the front door, so I see no reason for such a high bill.

I accidentally paid my power bill twice in January, and after contacting FPL, they refunded the overpayment but then withdrew it again without notice. Despite calls and promises for a refund, I faced repeated unauthorized charges causing overdrafts. Frustrated with the lack of communication and ongoing issues, I had no choice but to block further withdrawals and seek help from the PSC. These errors have caused financial strain for someone on a fixed income. The back-and-forth with FPL has been exhausting, and I'm waiting for resolution to remove the block on my account and clear the returned payment charge. I hope for a timely and satisfactory response to rectify this situation promptly.

My neighbor experienced a similar issue with high bills, finding mistakes in charges, and unsatisfactory service from FPL. Living in a small mobile home, the recent bill of $[redacted] appears unusually high for two occupants who restrict the use of air conditioning and heating. Despite requesting a relocation of the meter due to damaged concrete, the FPL representative has not followed up after inspecting it. Personal financial difficulties in [redacted] have led to interest in learning more about low-income assistance options. Phone numbers provided for customer service have yielded no helpful responses. Seeking to avoid email communication, a direct conversation with a customer service representative is preferred.

I recently lost my husband unexpectedly in January. He used to handle our FPL bill from his personal checking account, but following his passing, I informed them of the situation. When I tried to pay the bill from my own account in March, I was notified that the payment couldn't be processed, and the check was returned due to an issue with the routing or account number. With all the tasks and calls I've been managing since my husband's passing, I've now been told I must pay in cash at a designated location for a year before making alternative arrangements. It's frustrating that no one can resolve this issue, and I've been left feeling penalized for a mistake made during a difficult time. On a positive note, they did waive the $30 returned check fee as a one-time courtesy.

The energy usage for [redacted] Cedar Side Cir NE was almost 4.5 times higher last February compared to the previous year. The explanation given was that the water heater consumed more energy due to a cold-weather period. However, this explanation is unsatisfactory as the increase in energy usage seems unreasonable. Despite being a smaller part-time residence with fewer people, the energy usage spike was substantial. When comparing it to the primary residence with more occupants, that did not experience a similar increase during the same period, the inconsistency is evident. Even considering typical water heating percentages, the bill should not have reached such high levels. Speaking with a representative provided no further clarity on the matter. It is crucial to investigate this unexpected surge in energy consumption and address any discrepancies promptly.

Hello, The power/telephone pole in front of my home has been weakened over time by woodpeckers. During the recent thunderstorm, the wind caused the top of the pole, where the wires are attached, to crack and lean dangerously to the right at a 7 to 10 degree angle. There are 4 to 5 vertical cracks on the pole, and a 3 to 4 inch diameter hole. A concerned neighbor at [redacted] SW Coxswain Place, Palm City, noticed the issue and brought it to my attention because his children play near the pole. The power lines are sagging into trees as well. Your prompt attention to this matter is appreciated. Thank you, William T Conway III

My account ending in [redacted] showed a significant increase to $[redacted].46 for February and then dropped back down to $79.44 for March. I was surprised by the high February bill as I usually do not have bills this high. I live alone, had no guests over in February or March, and my usage habits have remained consistent over the years. I use the dishwasher sparingly, do three loads of laundry per week, cook minimally, and keep my AC off during winter months. I checked with other residents in my condo, and none of them had a bill as high as mine. Please investigate this matter as I believe there might be an error in the billing. Your attention to this matter is greatly appreciated. Thank you, Margaret F.

My electricity is scheduled for disconnection tomorrow, the 13th. Unfortunately, the bill was not in my name. My husband, who has now left me with our two children, did not inform me that the bill was unpaid before he left. I am currently unable to work due to being on disability after a traumatic incident, and finances are tight. I need assistance or an extension urgently. I would like to speak to a representative as soon as possible to resolve this issue and explore possible extension options. I was unaware that the bill was overdue, as all communication was handled through my husband's phone number and email, and I am now left without any details.

I pay all my other utilities online, including Teco, who provides a budget billing option that simplifies the process by setting a fixed amount each month like $24. I've asked FPL to offer a similar even payment plan, suggesting they choose a reasonable amount and adjust it annually. Despite my willingness to pay any differences, FPL insists on billing the exact amount each month, including cents. I opened the account with a $[redacted] deposit, equivalent to 2 months' average bills, but still, FPL won't accommodate my request. Frustratingly, FPL seems indifferent to customer preferences, disregarding even their own terms on deposits. Their lack of flexibility and transparency is disappointing, especially considering the increased costs they request for upgrades. I believe FPL could easily provide better customer service by adopting a more customer-friendly approach.

I had arranged to pay $55 on 4/13 and the remaining $37.50 on 4/25. Today, I tried to pay at Walmart but forgot my driver's license, leading to not being able to complete the payment. I rely on Dial-A-Ride for transportation and need a two-day extension to organize transportation to make the payment by Thursday. I recently moved to Punta Gorda and my FPL bill reflected no amount due due to it being linked to my past address. I request an extension until 4/15 or later to settle the $55 bill. Additionally, I request to update my account to remove an old address that caused confusion. I appreciate your understanding, especially after recovering from Covid-19 which affected my cognitive abilities. Thank you for your assistance.

I recently moved into my new house and had the power transferred yesterday. Upon arrival, I noticed the power was working and assumed everything was okay. A technician from FPL arrived, knew my name, and informed me that he needed to replace the meter. I was taken aback as I had not been notified about this prior. Despite the technician, David, insisting on doing the job, I declined and said I would contact FPL to reschedule. He was persistent and even mentioned it wasn't a good start for my service with FPL. I was puzzled by his behavior as this was just a transfer of service, not a new account. I attempted to reach FPL through their automated system with no success last night, so I'm trying to resolve this now.