I’ve called FPL about ** times * to customer service and * to claims dept. Each time th...

GetHuman-pdinan's customer service issue with Florida Power & Light from October 2020

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I’ve called FPL about ** times * to customer service and * to claims dept. Each time the representative takes down all the info and says someone will call you in a day or so. No one ever returns my call. Then I call again and it repeats over and over. Your company contracted ABC tree company to trim trees on my property at ***** SW Parson Brown Ct Palm City Fl. We did not request this. Nor did we give permission for them to enter on our property which is clearly posted with a private gate. This company entered our gate without permission to trim trees that are on a neighbors property. While doing so they ruined a driveway that was just done in late January. A brand new driveway now has broken edges in several locations along with multiple oil spots all on new tar. They also destroyed the lawn with huge ruts. They left this all for us to find. I called FPL and as I stated ** times and not * return call. I called ABC tree company and they had * different people come out to look at the driveway. There are pictures of the brand new driveway and the receipt and pics of the damaged done. In the middle of this ABC had someone go out and attempt to patch and seal the spots that were damaged. This attempt to repair has actually made it worst. They said that they should’ve never have done that. They are sending yet another person out. I want someone with authority in this matter to call me back. I’m at the point of hiring an attorney to get this resolved. I paid for a new driveway in January and want my new driveway back. Not the ** different areas with holes patches and discolored sealant throughout. My name is Joe Dinan ***-***-****

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Florida Power & Light

Customer service issue
Reported by GetHuman-pdinan
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 1922 others
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GetHuman-pdinan started working on this issue
Oct 2nd, 2020 11:49pm

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