No my problem was not fixed. I received a written lie from FPL

GetHuman-mcjulian's customer service issue with Florida Power & Light from June 2018

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The issue in GetHuman-mcjulian's own words
speak to a human being which is now impossible with FPL ... I received a letter for a request for a deposit. The same letter said that if I enrolled in auto pay I would not need to pay the deposit. However when I enrolled in the auto pay to automatically paid the deposit. Since **** I have only been late * or * times, twice went I was out of the country on business with no email access and since February when my husband died and I was over whelmed with the paperwork because of his death this happened twice. I want someone to please call me. I don't want an email. I want to speak to a live human being and they can call me at ***-***-****. Thank you.
actually calling me in person
****
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Florida Power & Light

Customer service issue
Reported by GetHuman-mcjulian
Jun 20th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 260 others
0 customers following this
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Timeline

GetHuman-mcjulian started working on this issue
Jun 20th, 2018 2:17pm
GetHuman-mcjulian indicated the issue is not fixed yet.
Jun 20th, 2018 3:17pm
GetHuman-mcjulian indicated the issue is not fixed yet.
Jun 20th, 2018 3:19pm
GetHuman-mcjulian indicated the issue is not fixed yet.
Jun 21st, 2018 3:18pm