FlixBus Customer FAQ

Ja, in der Regel ist ein gültiger Aufenthaltstitel für die Reise innerhalb des Schengen-Raums, zu dem Italien gehört, ausreichend. Es kann jedoch zusätzliche Anforderungen geben, daher empfiehlt es sich, die spezifischen Reisebestimmungen und die Richtlinien von FlixBus zu überprüfen.

We understand such unanticipated schedule changes could be inconvenient. FlixBus aims to ensure minimal disruption to your travel plans. However, in the event of a last-minute change, the bus operator does their best to notify you in advance. You have the option to accept the new departure time. If the new time does not work for you, you can cancel your trip and request a refund or exchange your ticket for a different departure time or date, subject to availability. Do note that terms and conditions apply for cancellation and ticket exchange.

If you've paid cash and have not received an email with your ticket number, it's possible there may have been an error in the email address provided, or the email could be in your spam folder. However, we recommend keeping your payment receipt safe as it typically has your ticket details on it. If you're still unable to locate your ticket number, visiting the ticket counter at the bus station or contacting the place you physically purchased the ticket can also help, as they may be able to assist you in tracking down your ticket details.

Indeed, you can change your destination with FlixBus. You are allowed to cancel your original booking and then make a new one with your new destination. Please note that a cancellation fee may be applied according to the time of cancellation. After cancellation, you will receive a voucher for the refund amount that can be used for future bookings. Just ensure this is done at least 15 minutes before your original departure time.

We apologize for the inconvenience. If money has been deducted from your account but you have yet to receive your ticket, it's possible that there was a system delay. We suggest you check your email's spam or junk folder to see if the ticket might have landed there. However, if you still can't find it, there might be an error that needs correction. This usually takes up to seven days to process. After that time, if you haven't received your ticket or a refund, you should reach out to your bank to investigate the transaction. Please be assured that we are committed to resolving such issues and ensuring your complete satisfaction.