FlixBus Customer FAQ

If you've paid cash and have not received an email with your ticket number, it's possible there may have been an error in the email address provided, or the email could be in your spam folder. However, we recommend keeping your payment receipt safe as it typically has your ticket details on it. If you're still unable to locate your ticket number, visiting the ticket counter at the bus station or contacting the place you physically purchased the ticket can also help, as they may be able to assist you in tracking down your ticket details.

Indeed, you can change your destination with FlixBus. You are allowed to cancel your original booking and then make a new one with your new destination. Please note that a cancellation fee may be applied according to the time of cancellation. After cancellation, you will receive a voucher for the refund amount that can be used for future bookings. Just ensure this is done at least 15 minutes before your original departure time.

We apologize for the inconvenience. If money has been deducted from your account but you have yet to receive your ticket, it's possible that there was a system delay. We suggest you check your email's spam or junk folder to see if the ticket might have landed there. However, if you still can't find it, there might be an error that needs correction. This usually takes up to seven days to process. After that time, if you haven't received your ticket or a refund, you should reach out to your bank to investigate the transaction. Please be assured that we are committed to resolving such issues and ensuring your complete satisfaction.

Yes, you can use your friend's FlixBus ticket. FlixBus tickets are not personalized and therefore are transferable. You don't have to change the name on the ticket. As long as the ticket is valid and for the correct journey, it can be used by someone other than the person who purchased it.