FlipKart Customer Service Issues

Dear Sir/Madam, I am disappointed by the poor customer service provided by Flipkart. Recently, I ordered a Boat sound bar with order ID OD[redacted][redacted]0, but the shipment was canceled before delivery due to a mismatch in the pin code according to Ekart Logistics. Despite being a regular customer with previous successful deliveries to the same address, the order was canceled after being paid for on 10th Feb [redacted]. Even after calling customer care on 13th Feb [redacted], I was assured of delivery the next day, only to receive a cancellation message just before the delivery. This experience has deterred me from ordering through Flipkart again. This situation has caused inconvenience, especially as the item was intended for a birthday gift. I kindly request your intervention to find a satisfactory solution to this issue. Looking forward to your prompt response. DK.

I recently ordered a Peter England University Men's Checkered Casual Pink Shirt which has not been delivered to me. The delivery person claimed that the address was not functioning on the day of delivery (despite it being a working place) and mentioned updating it. I received a message stating the product was delivered, but I did not receive the parcel. Please address this issue as the product has not reached me. Order ID - OD[redacted][redacted]0 Peter England University Men's Checkered Casual Pink Shirt Size: 40, Color: Pink Seller: RetailNet Price: ₹[redacted] - Dr. Naveena Subramaniam

Dear Sir, I am having issues with your pickup person. He did not pick up two products from my home and refused without even coming to my house. The first time he arrived at my home, his behavior was unprofessional and rude. He said, "I will not take it, do whatever you want." During the second pickup attempt, he did not even come to my home and rejected the pickup directly. Please take note that I am experiencing a serious problem. Kindly respond to me. Hinesh V. [redacted]

Dear Sir/Madam, I recently placed an order for 9 items on the Flipkart app and made payments for all of them. Upon receiving the items on 17.02.[redacted], I noticed that one item was incorrect. I had ordered a Gulabjamun Box priced at Rs.[redacted]/-, but instead, I received an Amchoor box. I have already contacted customer care regarding this issue. I kindly request that you arrange for the Amchoor Box to be picked up from my home and either deliver the Gulabjamun Box as originally ordered or refund the amount either in cash or by transferring it to my State Bank of India account with the details below: Name: Bharat Bhushan Bank Name: State Bank of India, Palam Colony, New Delhi Account No: [redacted] IFSC Code: SBIN[redacted] Thank you for your assistance. Regards, Bharat Bhushan Mobile: [redacted]

I recently purchased a Realme X2 Pro with a two-day delivery option. I planned to exchange my old phone when the new handset arrived. Unfortunately, the delivery person refused to exchange it due to a small scratch on the device. I understand that a pre-owned phone may have signs of use, but the phone is still in good condition. Today is my mom's birthday, and I intended to give her the new phone. The delivery person mentioned coming back tomorrow, but now I received a message that the resolution may take until the 6th of March. According to the policy, if a phone doesn't meet the exchange criteria, the amount offered for exchange should be deducted. However, the delivery person failed to take the exchange amount and left. I am eager to receive the new handset today as planned. I am willing to pay for it and hope to avoid similar issues with future deliveries.

Dear Customer Service Team, I would like to bring to your attention that I received the wrong product on February 17th, [redacted]. Despite being in continuous contact with the customer care team, the return pickup has been repeatedly rescheduled. Although the Wishmaster visited twice, he refused to pick up the product, stating that I should request Flipkart to email them about the wrong item received. Each time I contact customer care, I am met with the same response - to wait. My return pickup dates have passed multiple times, and I continue to face delays. It has been 15 days of inconvenience due to the customer service. I have neither had the wrong product picked up nor received a refund. I kindly request a pickup of the incorrect item and a refund of the amount. Your prompt attention to this matter would be greatly appreciated. Thank you and best regards, Tajinder S. Order ID: OD[redacted][redacted]00 Woodland shoes

Hello team, I would like to address the issue I am having with Flipkart's customer support team not assisting me effectively. My name is Anilkumar, and I recently received a wrong and defective product from Flipkart. The delivery was left outside my door when I was not at home, and upon discovering the error, I requested a replacement. Despite being given a 5-day window for the replacement, the request was denied on the 5th day without explanation, and they opted for a refund instead. The refund process has been ongoing for 6 days, resulting in a total delay of 10 days. This experience has been frustrating, and despite my efforts to contact customer support, I have not received satisfactory assistance. I urge for prompt resolution of this issue as the prolonged delay is unacceptable. If necessary, I am prepared to seek legal recourse to address this matter. Thank you, Anilkumar

Dear customer service team, I, Shruti Sharma, recently purchased a trimmer for [redacted] rupees from Flipkart. However, upon receiving the product on the 18th, I noticed that the trimmer blades were not functioning correctly. I would like to arrange for a replacement of the item. The order was placed under the phone number [redacted] and was delivered to JM Industries, L Block/[redacted], Nimblak Road, MIDC, Ahmednagar. I kindly request a replacement with a new trimmer of the same model. Thank you for your prompt attention to this matter. Sincerely, Shruti Sharma

Hello, I purchased a VU premium 4k TV on March 20. The promised delivery date was March 24, today. When I check the order status, it says, "seller is processing your order." I expected the order to be processed by now, especially since today is the delivery date. I reached out on Twitter and was asked to private message. However, I have not received a response. I have always trusted your service in the past, but this experience has been disappointing. I hope you can address this issue promptly and deliver my product soon.

Hello, I recently ordered two products from L'oreal: the L'oreal foam face wash and L'oreal White Perfect cream, for a total of Rs610. I opted for cash on delivery and upon receiving my parcel, I discovered that only the L'oreal cream was included, with the face wash missing. I tried to inspect the parcel before accepting it, but the delivery person refused and threatened to take it back if I opened it. Feeling disappointed in this experience with Flipkart, I'm now unsure how to proceed since I paid for both items. I believe this situation may amount to cheating. I am hopeful for a prompt resolution and the return of the missing product. Thank you for looking into this matter quickly.

Dear Customer Service, I have been trying to get in touch since March 4, [redacted], but unfortunately, I have not received a positive response from your team. I have sent multiple reminders via email, but I still have not been contacted by the Flipkart team. I purchased Asics GEL Peake 5 cricket shoes, but I received a different brand (Nivia company) of shoes. Despite sending my ID proof and lodging complaints five times, my issue remains unresolved. I have attached screenshots of my communications and have followed all provided instructions. Please address this matter promptly as my account has been blocked by the Flipkart backend team. Thank you for your attention to this issue. Best regards, Neeraj Bhatt

Dear Sir, I am writing regarding my recent Flipkart order with Order ID- OD[redacted][redacted]0 made on 22nd March [redacted]. Although I received a confirmation message after placing the order, it does not show in the "my orders" section of the Flipkart app, and I am unable to track it elsewhere. My husband contacted customer care and was provided with the order ID (please see the attachment). Despite raising a request through the app, I have not received a satisfactory response. I kindly request for the order to be updated on my app for easy tracking. Email: [redacted] Contact number: [redacted] Additionally, I would appreciate information on the delivery date as it was initially set for 26th March [redacted]. It is concerning that the conversation history regarding my order details has been deleted from the app. If possible, I would like the contact details of the relevant person who can assist me. I eagerly await your prompt response.

Hello Neeraj, We wanted to inform you that your recent request has been canceled due to a high number of returns in your purchase history. This has resulted in the blocking of your Flipkart account. Thank you, Krishna N.P. Prasad Flipkart Customer Support --- Dear Flipkart team, I have been trying to address an issue since March 4, [redacted], but have not received a positive response yet. I have sent multiple reminder emails without any contact from the Flipkart team. Please reach out to me so I can explain the situation clearly from both perspectives. Neeraj Bhatt Mobile: +91-[redacted] Address: Wonder Cement Colony, Nimbahera, Rajasthan, India, [redacted] I purchased Asics GEL Peake 5 cricket shoes for men with Order ID OD[redacted][redacted]0. Despite complaints, I received a different brand (Nivia). I have submitted my ID proof (Aadhar card) as instructed but the issue remains unresolved. My account has also been blocked. Please address this urgently. Thank you, Neeraj Bhatt

I placed an order for two packs of vitamin C serum, but instead, I received a set of Samsung earphones. I requested a replacement from Flipkart, but my account got blocked as a result. In the presence of the delivery agent, I even captured a video of the wrong product and sent snapshots to Flipkart's customer support. However, instead of addressing the issue, they blocked my account permanently. Now, I have pending payments due by April 10th, [redacted], with no way to access my account to settle them. Despite receiving reminders via messages and emails, I am unable to contact Flipkart regarding this matter. I need to resolve this before considering deactivating my account, but I cannot login to do so.

I purchased wireless headphones with order ID OD[redacted][redacted]0. Initially, one piece was exchanged, but I received the same piece. I tried to return this piece as well, but on my account, it stated that the order was delivered on March 21st and the replacement date closed on March 31st. This timeline is unreasonable as I could not replace the item before it was updated in this manner. I am considering filing a consumer case against Flipkart if this issue is not resolved promptly.

I am experiencing issues with my Pay Later account. In March, I did not make any purchases, but your system charged me a late fee. Despite canceling all March orders, the fee was still applied. In April, I made a purchase of [redacted], but once again, late fees from March were included in my April bill. I paid the late fees even though I made no purchases in March. Additionally, the system is now adding May's amount to my April bill, which is not due until the 10th of June. I request clarification on the bill to resolve the problem efficiently. Please contact me at [redacted], Gurjeet S. Thank you.

Hello, I came across a franchise advertisement on social media from Flipkart. I was interested and contacted the person. They provided me with details, which included a charge of [redacted] and a terms and condition agreement to sign. However, when they gave me an account number to send the money, I noticed it was a personal account which raised suspicions for me. I have already made arrangements like renting a room for the office startup, but I would like clarification on this matter before proceeding further. I am willing to provide more details if needed. Please reach out to me via call or email at [redacted]. Thank you. Regards, Shareef N. from Calicut

Hi there! I'm Mandeep. Last night, I came across THE BIG BILLION DAYS DEAL and ordered a Redmi Note 9 Pro 6GB/128GB smartphone. The payment requested was ₹[redacted], which I made from mobile number [redacted]. I'm looking to get more information about my order or a refund for the payment made. Thank you.

Order OD[redacted][redacted]0 I have not received the cashback yet. The issue remains unresolved. I contacted customer service on Fri, May 15 regarding the technicians finding a faulty compressor during installation. Despite reporting the issue to the authorized service center and Flipkart accepting the report for a replacement, pick up of the faulty product was delayed due to the impact of Covid-19. Although promised replacements, recent updates show the replacement as cancelled. Approximately INR 27,[redacted] of my money is involved in this transaction. I seek a resolution promptly as the situation seems unfair and deceptive.

I ordered a POCO F1 mobile phone from Flipkart two months ago, but due to the COVID-19 situation, my order was delayed. While I understand the circumstances, even after Flipkart resumed delivery services, I have not received my order. Another order for a mobile back cover was delivered after the lockdown (3.0), but my phone order is still pending. The expected delivery date of 25th May has passed, and there has been no update. This ongoing delay is frustrating as I require the phone for work that is currently on hold. I urge Flipkart to expedite the delivery of my order as soon as possible since waiting for two months for a product that is in a nearby city is unreasonable. Please, Flipkart, resolve this issue promptly, as the phone is essential for my work.