FlightHub Customer FAQ

If you purchased cancellation coverage and missed your flight, you should be able to submit your claim for reimbursement directly through the insurance provider you chose when you booked your flight. You can make your claim either online or by phone. The process typically involves providing details of your covered event (your missed flight in this case) and offering supporting documentation as proof. Some insurers may require you to contact them within a certain timeframe of the event, so make sure you're aware of any specific deadlines. After submission, the insurer will review your claim and inform you about the decision on your reimbursement.

Once a payment is made, it typically takes up to 4 days for ticket issuance as we process your booking, verify your payment, and coordinate with airlines. This time also allows for any necessary communication between airlines and FlightHub in case of any changes or updates in the flight schedule. We apologize if this was not clearly communicated. We strive to create a seamless travel booking experience and your feedback is important to us. Please note that we always try to expedite this process and most often, tickets are issued within a shorter time frame. Thanks for your understanding and patience.

No worries, it happens! To correct an email error, please contact our customer service department as soon as possible. Please have your booking reference number handy and be prepared to verify your identity for security purposes. Correct email is crucial as it's our primary way of sending you booking details and updates. Please note that changing the email address does not change the actual traveler's information on the flight ticket.