They are not upholding their own service policy

GetHuman-briamyco's customer service issue with First American Home Warranty from March 2019

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The issue in GetHuman-briamyco's own words
get contractor to come out TODAY to fix it so it does not cause flood damage ... Water heater has been leaking all day. They and contractor said they would be here today to fix it and now we are told the contractor may not come tomorrow!! We need help TONIGHT!!!!!
Our water heater problem was reported to FAHW ** days ago and we have received incompetent contractor service. Our garage and home are at risk for permanent water damage
STOP THE LEAK TONIGHT
We have bought their warranties * times. We follow the procedures they ask us to do. We take excellent care of our home.
Find a different contractor if Bass Plumbing can't follow through with their word
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First American Home Warranty

water heater
Customer service issue
Reported by GetHuman-briamyco
Mar 12th, 2019 - 5 mons ago
I have an issue with First American Home Warranty too
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Seen by 3 customers so far
Similar issue to 14 others
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GetHuman-briamyco started working on this issue
Mar 12th 11:37pm
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Mar 12th 11:37pm
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Mar 12th 11:37pm
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Mar 12th 11:45pm
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Mar 12th 11:46pm
GetHuman-briamyco shared this issue with followers on Twitter
Mar 12th 11:47pm