I purchased a small Dell Laptop that never worked properly. I have felt with Fingerhut...

GetHuman1039219's customer service issue with Fingerhut from August 2018

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The issue in GetHuman1039219's own words
I purchased a small Dell Laptop that never worked properly. I have felt with Fingerhut and Assurion. I always get referred back to Fingerhut.Dell went remotely in computer and it worked for two days. I called Fingerhut back and spoke to Bron and he told us because Dell was not honoring and Assurion to return the computer for credit. And they also would reimburse shipping. Did exactly that. Which Finger said they never said to do. Asked to pull call with Supervisor Karen they pulled call and yes he did say that. Offered me a**.** credit. So I have a new computer that doesn't work they sent back. I consider this fraud when your employee lies. I am still waiting for a credit resolution. I also contacted Bbb. Waiting to here totally disgusted.
GetHuman1039219 did not yet indicate what Fingerhut should do to make this right.
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Customer service issue
Reported by GetHuman1039219
Aug 26th, 2018 - 5 mons ago
I have an issue with Fingerhut too
Seen by 12 customers so far
Similar issue to 307 others
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GetHuman1039219 started working on this issue
Aug 26th, 2018 7:54pm
GetHuman1039219 shared this issue with followers on Twitter
Aug 26th, 2018 7:54pm
GetHuman1039219 indicated the issue is not fixed yet.
Aug 27th, 2018 10:37pm