Why was I charged shipping on my order when your website clearly told me that I qualifi...

GetHuman-cscottc's customer service issue with FiltersFast.com from October 2018

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The issue in GetHuman-cscottc's own words
Why was I charged shipping on my order when your website clearly told me that I qualified for free shipping? Why can't I have a phone conversation with a live person? What are you trying to hide? Why the new BULK ITEM SHIPPING CHARGE?*I think I should do business from now on with another reliable company. You should wonder why a faithful customer since **** is will to leave your company because of poor customer service.
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FiltersFast.com

Customer service issue
Reported by GetHuman-cscottc
Oct 16th, 2018 - 2 mons ago
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GetHuman-cscottc started working on this issue
Oct 16th 7:04pm