********* no resolution & no contact from Filterfast or GetHuman Returned refrigerator filter but have not received information on credit for the returns.

GetHuman-eseppy's customer service issue with FiltersFast.com from August 2018

Help with my FiltersFast.com issue
The issue in GetHuman-eseppy's own words
return filters for refund ... ********* On ********* I ordered * Whirlpool EDR*RXD* refrigerator filters, order * CP-*******. I received * "comparable" filters, not the filters I ordered. The filters did not fit into the compartment and so I returned them, using your preprinted label. The USPS tracking systems shows that they were receive in the N.C. office on *********. I have not heard anything from Filters Fast, but I have received a bill from my credit card company for the cost of the ill-fitting filters. Please inform me as to when I can expect to see the credit to my credit card account. Thank you.
The returns were received by Filters Fast on ********* but I have not yet received any notice from them.
Notification of refund or credit
This was my first experience dealing with Filters Fast
I have called the phone number listed on Fast Filters website, but there was only a message to go on-line. There is way to contact a human being
I have an issue with FiltersFast.com too
How GetHuman-eseppy fixed the problem
I was finally able to communicate with someone onthe filters fast E-Mail site, who responded that the filters had been received and a credit was sent to my credit card company. Three days later, I was able to verify that the credit was received. I recommend talking directly to the manufacturer. The Whirlpool rep provided me with the names of the authorized by them to sell the exact filter I needed. I went to the authorized seller, Home Depost, bought the filter that was perfect fit. Bottom, line: If sounds too good to be true, IT IS!!
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FiltersFast.com

Whirlpool refrigirator EDR*RXD*
Customer service issue
Reported by GetHuman-eseppy
Aug 21st, 2018 - 3 mons ago
I have an issue with FiltersFast.com too
Fixed
GetHuman-eseppy shared how to fix
Seen by 22 customers so far
Similar issue to 112 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-eseppy started working on this issue
Aug 21st 8:59pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 21st 11:35pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 21st 11:38pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 22nd 10:41am
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 22nd 1:37pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 22nd 1:39pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 22nd 5:48pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 23rd 5:58pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 23rd 5:59pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 23rd 6:00pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 23rd 6:01pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 23rd 6:03pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 23rd 6:04pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 23rd 6:06pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 23rd 10:12pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 23rd 10:39pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 23rd 10:45pm
GetHuman-eseppy indicated the issue is not fixed yet.
Aug 24th 4:42pm
GetHuman-eseppy confirmed the issue is fixed. Hooray!
Aug 27th 9:49pm