I agreed to a **.** a month extra charge on my phone and it just said I have used up al...

GetHuman3201746's Service problem issue with Fido from July 2019

Help with my Fido issue
The issue in GetHuman3201746's own words
I agreed to a **.** a month extra charge on my phone and it just said I have used up all my data and I have an extra **.** charged and my data is now shut off ????? What the heck did I just pay an extra **.** for then ????everytime I try to get into my account it says wrong password and it is Not!

GetHuman3201746 did not yet indicate what Fido should do to make this right.

I have an issue with Fido too
How GetHuman3201746 fixed the problem
Call Fido *** that is the number they told me to call , however the number you gave me is where I started (thank you)!.Fido has amazing customer service and is always willing to help out , the CSR helped me out with a very pleasant manner and also said that some things (the overcharge ) I need to call back when I get my bill and Fido will reverse the charge , and that he couldn’t do it until it was actually on the bill . He did say a couple of times to make sure I call Fido when I receive my bill and they will reverse it then . No complaints at all about the service
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Fido

Service problem issue
Reported by GetHuman3201746
Jul 6th, 2019 - 4 years ago
I have an issue with Fido too
Fixed
GetHuman3201746 shared how to fix
Seen by 9 customers so far
Similar issue to 255 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman3201746 started working on this issue
Jul 6th, 2019 1:10am
GetHuman3201746 confirmed the issue is fixed. Hooray!
Jul 6th, 2019 7:24am