I agreed to a **.** a month extra charge on my phone and it just said I have used up al...

GetHuman3201746's Service problem issue with Fido from July 2019

Help with my Fido issue
The issue in GetHuman3201746's own words
I agreed to a **.** a month extra charge on my phone and it just said I have used up all my data and I have an extra **.** charged and my data is now shut off ????? What the heck did I just pay an extra **.** for then ????everytime I try to get into my account it says wrong password and it is Not!

GetHuman3201746 did not yet indicate what Fido should do to make this right.

How GetHuman3201746 fixed the problem
Call Fido *** that is the number they told me to call , however the number you gave me is where I started (thank you)!.Fido has amazing customer service and is always willing to help out , the CSR helped me out with a very pleasant manner and also said that some things (the overcharge ) I need to call back when I get my bill and Fido will reverse the charge , and that he couldn’t do it until it was actually on the bill . He did say a couple of times to make sure I call Fido when I receive my bill and they will reverse it then . No complaints at all about the service
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Fido

Service problem issue
Reported by GetHuman3201746
Jul 6th, 2019 - 2 years ago
Fixed
GetHuman3201746 shared how to fix
Seen by 5 customers so far
Similar issue to 255 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman3201746 started working on this issue
Jul 6th, 2019 1:10am
GetHuman3201746 confirmed the issue is fixed. Hooray!
Jul 6th, 2019 7:24am