I got a new phone while my old plan was still ongoing so I had to pay for the remaining...

GetHuman-fgerapus's customer service issue with Fido from July 2018

12 views | 28 similar | 0 following
Help with my Fido issue
GetHuman-fgerapus's next move: call Fido.
The best way to get your problem resolved is to tap the button below to start calling Fido. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-fgerapus's own words
I got a new phone while my old plan was still ongoing so I had to pay for the remaining balance and the plan charges for the remaining bill. I paid everything the employee at Fido West Edmonton Mall location told me to pay and she even calculated it herself. She gave me a fixed amount to pay and assured me I don’t have to pay anything else until the month of August. Yesterday ,July * **** I received a bill saying I have to pay $**.** because I didn’t pay enough the day I got my new phone. I called *** and got in touch with a rep and he kept on telling me that I did not pay enough that is why I still have a remaining balance of $**.**. Why am I paying extra when I was told I’m already paying for everything and have nothing to worry about until August? I should not be held accountable for your employee’s mathematical error and therefore should not be paying that amount.

GetHuman-fgerapus did not yet indicate what Fido should do to make this right.

How GetHuman-fgerapus fixed the problem

We are waiting for GetHuman-fgerapus to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Fido's attention and get better help faster. Tap below to get started.
Having Fido issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-fgerapus fixes it.
This email address isn't valid

Fido

Customer service issue
Reported by GetHuman-fgerapus
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 12 customers so far
Similar issue to 28 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-fgerapus started working on this issue
Jul 7th, 2018 12:06am
GetHuman-fgerapus indicated the issue is not fixed yet.
Jul 7th, 2018 2:05am
GetHuman-fgerapus indicated the issue is not fixed yet.
Jul 8th, 2018 3:03am
GetHuman-fgerapus indicated the issue is not fixed yet.
Jul 8th, 2018 3:04am