I'm writing to complain about your service. Using a Fedex agent in HCMC, Vietnam we sen...

GetHuman3840652's Delivery Problem issue with FedEx from October 2019

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Tracking number, Address on the package, and Who sent the package
The issue in GetHuman3840652's own words
I'm writing to complain about your service. Using a Fedex agent in HCMC, Vietnam we sent a package to JAMES JENNINGS - NEW YORK, USA*AWB: **** **** **** - USA via Fedex. The package is a painting rolled in a strong plastic tube that is actually used for water-piping so you can stand on without breaking it but somehow during the shipping process Fedex managed to break the pipe! Yet even though it was evidently a broken package Fedex attempted four times to deliver it but the customer was not in. So he went to your office, saw the package was damaged and quite understandable refused to take it home. We are now being told by Fedex that the customer has to go to your office again, pick up the broken package, take it home, photograph it and make a complaint! Why are you asking my customers to accept a broken package? Why are you even trying to deliver a broken package? We send **-** packages from HCMC to the USA every month by Fedex through the Vietnamese agent but let me make this abundantly clear that unless this is resolved to my satisfaction then we will use another courier in future as this is just POOR service.

GetHuman3840652 did not yet indicate what FedEx should do to make this right.

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FedEx

Delivery Problem issue
Reported by GetHuman3840652
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 5998 others
0 customers following this

Timeline

GetHuman3840652 started working on this issue
Oct 28th, 2019 10:29am

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