Hi, I purchased * tickets to see Bohemian Rhapsody on Friday January **th, **** at...

GetHuman-nahir's customer service issue with Fandango from January 2019

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The issue in GetHuman-nahir's own words
Hi, I purchased * tickets to see Bohemian Rhapsody on Friday January **th, **** at **:** PM. My husband started feeling bad so we didn't make it to the movie. Half an hour before the show began, I tried using the refund link on the Fandango app but I had issues login in. I called the customer service number and was on the phone for over ** minutes but no one took my call. I have screenshots of my wait time if you'd like me to send them to you as proof that I called before the show began. I would appreciate you looking into my refund.
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Customer service issue
Reported by GetHuman-nahir
Jan 14th, 2019 - 9 mons ago
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GetHuman-nahir started working on this issue
Jan 14th 9:22pm