We had another customer at the Movie theatre that was causing a scene with us. The Man...

GetHuman1842785's customer service issue with Fandango from December 2018

1 view | 997 similar | 0 following
Help with my Fandango issue
Next: our robot will wait on hold for GetHuman1842785 to get a Fandango rep on the line!
Always use the GetHuman Phone to call Fandango. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1842785's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1842785 may need:
Name on account, Email on account, and Phone number on account
The issue in GetHuman1842785's own words
We had another customer at the Movie theatre that was causing a scene with us. The Manager was no help but had already scanned our tickets because we were waiting in line to see the movie. We decided to leave due to the issue that the other customer had caused. The Manager refused to give our money back for our tickets because they were purchased through fandango. She refunded the food that we purchased at *:**PM long before the movie started. We left the theatre and drove to Newark to watch the movie. I tried contacting fandango before the movie started no response. I tried calling again yesterday for two our waiting in line for live chat. Another * hours today waiting on live chat to be disconnected when it came to our turn. We are a military family and after the lack of customer service*no customer service I would be hesitant in buying tickets from or recommending Fandango for anything. Call back on the phone line and still on hold after thirty minutes.... If I do not get a response soon I am calling the bank to reverse the transaction.

GetHuman1842785 did not yet indicate what Fandango should do to make this right.

How GetHuman1842785 fixed the problem

We are waiting for GetHuman1842785 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Fandango customer problems.
How Do I Get a Refund or Exchange from Fandango?How Do I Get Fandango to Refund a Charge?How Do I Get Fandango to Refund a Charge?
Do you have a customer issue as well?
We can help you get Fandango's attention and get better help faster. Tap below to get started.
Having Fandango issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1842785 fixes it.
This email address isn't valid

Fandango

Customer service issue
Reported by GetHuman1842785
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 997 others
0 customers following this

Timeline

GetHuman1842785 started working on this issue
Dec 27th, 2018 7:43pm