Need credit refund.

GetHuman-wri's customer service issue with Fandango from May 2018

Help with my Fandango issue
The issue in GetHuman-wri's own words
Purchased * movie tickets as a guest. Never got confirmation but credit card was charged. Went ahead a registered with Fandango & purchased * tickets again and received confirmation. Would like to cancel the first transaction. I believe the email address on the first transaction may have been incorrect (*****@***.com)**Update...problem not fixed. I need the guest transaction cancelled and amount credited to my card. The guest email should be *****@***.com. This transaction for $**.** was completed at approx *:** pm, for seats B *,********* Contacting credit company to dispute the charges.
Credit my credit card as requested. You already have the information on file when I set up my Fandango account immediately after the guest transaction.
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Fandango

Customer service issue
Reported by GetHuman-wri
May 18th, 2018 - 10 mons ago
I have an issue with Fandango too
Fixed
Seen by 33 customers so far
Similar issue to 361 others
0 customers following this
Items needed
Name on account
Email on account
Phone number on account
Timeline
GetHuman-wri started working on this issue
May 18th, 2018 12:45am
GetHuman-wri indicated the issue is not fixed yet.
May 18th, 2018 12:38pm
GetHuman-wri indicated the issue is not fixed yet.
May 18th, 2018 12:47pm
GetHuman-wri indicated the issue is not fixed yet.
May 18th, 2018 12:49pm
GetHuman-wri indicated the issue is not fixed yet.
May 18th, 2018 1:06pm
GetHuman-wri indicated the issue is not fixed yet.
May 18th, 2018 1:06pm
GetHuman-wri indicated the issue is not fixed yet.
May 18th, 2018 2:28pm
GetHuman-wri indicated the issue is not fixed yet.
May 18th, 2018 9:35pm
GetHuman-wri indicated the issue is not fixed yet.
May 18th, 2018 11:00pm
GetHuman-wri indicated the issue is not fixed yet.
May 19th, 2018 11:33am
GetHuman-wri indicated the issue is not fixed yet.
May 19th, 2018 11:38am
GetHuman-wri indicated the issue is not fixed yet.
May 19th, 2018 11:39am
GetHuman-wri indicated the issue is not fixed yet.
May 19th, 2018 1:43pm
GetHuman-wri indicated the issue is not fixed yet.
May 19th, 2018 11:07pm
GetHuman-wri indicated the issue is not fixed yet.
May 20th, 2018 11:26am
GetHuman-wri indicated the issue is not fixed yet.
May 21st, 2018 10:58am
GetHuman-wri indicated the issue is not fixed yet.
May 21st, 2018 11:02am
GetHuman-wri indicated the issue is not fixed yet.
May 21st, 2018 5:07pm