This has not been fixed. I asked for an email to my email address *****@***.com or a call to my cell ***-***-****. One of the items I bought as gift arrived broken. I would like to exchange since it was on sale. I do not want to pay the current price.

GetHuman-mctlc's customer service issue with Fanatics.com from March 2019

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The issue in GetHuman-mctlc's own words
I want to exchange an item that arrived broken ... I received part of an order placed on ****. Order ****-****-****. One of the Chicago Cubs **oz double old fashioned glasses I ordered arrived broken in several pieces. I would like an exchange as I purchased this as a gift. Thank you.
No one will get back to me
Exchange my item
I order large amounts on a regular basis
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Fanatics.com

Cubs old fashioned glass
Customer service issue
Reported by GetHuman-mctlc
Mar 30th, 2019 - 6 mons ago
I have an issue with Fanatics.com too
Fixed
Seen by 17 customers so far
Similar issue to 3947 others
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Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or BillingAddress
Timeline
GetHuman-mctlc started working on this issue
Mar 30th 9:41pm
GetHuman-mctlc indicated the issue is not fixed yet.
Mar 31st 10:22pm
GetHuman-mctlc indicated the issue is not fixed yet.
Apr 2nd 10:06pm
GetHuman-mctlc indicated the issue is not fixed yet.
Apr 3rd 1:06am
GetHuman-mctlc indicated the issue is not fixed yet.
Apr 3rd 1:09am
GetHuman-mctlc indicated the issue is not fixed yet.
Apr 19th 1:15am
GetHuman-mctlc indicated the issue is not fixed yet.
Apr 19th 1:17am