My boyfriend bought my some converse from famous footwear and I couldn’t fit them I was...

GetHuman-dejenajo's customer service issue with Famous Footwear from July 2018

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The issue in GetHuman-dejenajo's own words
My boyfriend bought my some converse from famous footwear and I couldn’t fit them I was in the hospital for a week and didn’t get the chance to return them about time I was home and wanted to take them back he couldn’t find the receipt so I called the store told them the problem I only wanted to exchange them she said he only needed id which was fine I went to the store to return them with my boyfriend and the lady is arguing with me and being very rude telling me these conver don’t come in this box same size everything just the converse were rose pink and the box had a white one on it ! I told her I didn’t buy them my boyfriend did and it’s the employee job to make sure the right show is in the right box before you sell them I felt like it might of been a customer mistake or a honest employee mistake I don’t know but I do know is she was so nasty to me wouldn’t return them until we had the right box which we don’t because they were sold in the wrong box or the recipient which he couldn’t find! So now I have to be stuck with shoes I can’t fit because of someone mistake ! This happened at the glenmont famous footwear in Albany New York and the lady said she was the manager
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Famous Footwear

Customer service issue
Reported by GetHuman-dejenajo
Jul 28th, 2018 - 10 mons ago
I have an issue with Famous Footwear too
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Seen by 2 customers so far
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GetHuman-dejenajo started working on this issue
Jul 28th, 2018 4:35pm