Family Dollar Stores Customer Service Issues

On Friday, December 13, [redacted], around 8:00 pm, a friend and I visited Family Dollar on E Broadway for some items. When I went to the back of the store, I overheard employees making offensive comments about my outfit. Their unprofessionalism and lack of respect were shocking. Despite noticing me, they didn't apologize or show any remorse. One male employee left without his name visible, but a female employee, whose name tag I saw, rudely told me to leave within ten minutes. I decided to leave the items and tried to inform the manager of the employees' behavior. The female employee verbally abused me, accusing me of stealing and using inappropriate language as I exited. It was a humiliating experience that I wouldn't want anyone else to go through.

I used to work at Family Dollar #[redacted], and I believe I was unfairly fired by the Manager. There was a $[redacted] shortage in the cash register that Assistant Manager Jabreille counted in my absence, even though I have never been significantly short before. This Assistant Manager was previously involved in a robbery, and the District Manager suspected his involvement, but the Manager did not terminate him as instructed. Now, I have been fired due to the money missing after Jabreille counted it. The Manager did not conduct a proper investigation, which is essential in such serious cases. I suspect the Manager may be involved in the missing money since she did not follow the District Manager's order to let Jabreille go. I plan to take legal action against Family Dollar for unjustly firing me. Thank you for hearing me out.

I am currently seeking a job transfer to another state, but my district manager is not assisting me with the process. According to Family Dollar rules, I should be able to transfer after 90 days of employment, but my district manager falsely claimed I have to wait a year. This is a crucial matter as my mother is facing a potential cancer diagnosis. I urgently require help with resolving this situation.

I recently had an unpleasant experience at the Family Dollar store on Rhode Island Avenue in Washington, DC. There is a new cashier there who seemed to have some difficulty understanding my request for double bags. This led to a misunderstanding that quickly escalated. When I tried to clarify the situation with another sales associate, things got worse. The cashier became argumentative and ended up in a heated argument with another employee. Eventually, it was resolved, and the original sales associate confirmed my request for double bags. However, the disrespectful behavior exhibited by the cashier towards me and her co-worker was quite unprofessional and made the whole experience quite unpleasant. I hope the store management addresses this issue to ensure better customer service in the future.

I am in a frustrating situation with the local Family Dollar store regarding their refund policy. Despite having a cash receipt, I was informed that they do not exchange batteries or refund medical items. Moreover, the employees stated they are unable to process any refunds without involving the store supervisor, resulting in repeated inconveniences. This ongoing issue causes disruptions, especially during the busy Christmas season. I urge for a resolution today, on December 19th, [redacted]. If not addressed promptly, I will cease conducting business with your stores altogether. You can reach me at [redacted] if necessary. Thank you for your attention. - Anita M.

I used to enjoy shopping at your store in Thermopolis, WY [redacted], but lately, it has become too crowded, resembling the chaos at 'Dollar General'. If you don't plan on expanding the space, please avoid overstocking the shelves with too much inventory. It worries me to imagine the situation in case of an emergency evacuation. Sincerely, Glenda Ramsey from Thermopolis, WY [redacted]. Contact me at [redacted]

Recently, I visited the Family Dollar store near my house and saw a rack of clothes with a sign offering an additional 75% off already marked down red tag items. I picked up two items: one initially priced at $6.00, marked down to $3.00, and the other listed at $2.25 with a red ink price of $1.69. When I reached the register, they were rung up as $3.00 and $2.25. I informed the cashier about the sign and the marked prices. Although she corrected the $2.25 to $1.69, she did not apply the extra 75% discount as advertised. Disappointingly, she mentioned contacting corporate and tossed the items behind the counter. I'm questioning if the items were indeed supposed to be 75% off the red tag prices. Plus, the $3.00 item was only 50% off, which seems incorrect.

I had a $5 off coupon for a purchase of $25 or more that I had clipped. Yesterday, I spent nearly $30, but the cashier at the store refused to apply it. She could have easily scanned the barcode from the app, but she just said it didn't work and apologized. With the holidays coming up, saving that $5 was crucial for me. I am a frequent user of your app and a loyal shopper at Family Dollar, and I have never experienced such an issue before. I am extremely disappointed and unsatisfied with this situation. I believe this issue needs to be resolved promptly.

I have an issue with the management at Family Dollar on I-10 and Lockwood. I started working there in November, and the manager immediately placed me as a cashier without proper training. I feel uneasy as my manager expects me to know tasks like voiding transactions without sufficient guidance or training. I suspect that something shady might be happening when my drawer is consistently over when counted, especially when I am asked to do other tasks in the store at the same time. The manager's behavior towards employees and customers she does not favor is disrespectful and concerning. I have witnessed questionable actions by others that the manager seems to condone. I am only working a few days a week, but I believe there may be more issues at this store. It would be wise to have someone investigate the Family Dollar on [redacted] and Lockwood, near McDonald's, as the management appears to be subpar.

I experienced an upsetting situation at a local Family Dollar store involving two employees who harassed and cursed at me because of my service animal. Even after explaining that the animal was a service dog to one of the employees, she continued to challenge me, insisting that I needed to provide paperwork at the entrance. When I declined to disclose the specific service performed by my dog, the employee persisted in asking for documentation and demanded that I show it to another employee on duty. Despite trying to educate her on my rights as a service animal owner and the animal's rights, the argument escalated further. Another employee at the register then intervened, escalating the situation with disrespectful and inappropriate language. The confrontation lasted several minutes before I chose to disengage. I felt embarrassed, disrespected, and harassed throughout the ordeal. I would appreciate the opportunity to discuss this incident in detail when contacted. Thank you in advance for your assistance.

I had a troubling experience at a local Family Dollar store where two employees harassed me over my service animal. Despite explaining that it was a service animal, one of the employees off duty argued it wasn't legitimate because I didn't have papers. She insisted I show them and kept pressing about the purpose of the service dog which I chose not to disclose. I tried to educate her on my rights and those of service animals, but she persisted. The situation escalated when I was at the register, with another employee chiming in defensively. The confrontation was tense, and I felt humiliated, disrespected, and treated unfairly. I hope to discuss this incident in more detail soon. Thank you in advance for your attention to this matter.

At a local Family Dollar in Charleston, WV, two employees verbally harassed me over my service animal. Despite explaining the situation to one employee, I was repeatedly asked for papers and questioned about my service dog. The situation escalated as I tried to assert my rights as a service animal owner. The verbal altercation included cursing and disrespectful behavior toward me. I felt embarrassed and harassed. I hope to discuss this incident further when contacted. Thank you in advance.

I was given a Family Dollar gift card for Christmas. When I tried to use it recently, despite several attempts, it kept showing a "read error" message. I contacted the card's customer service and confirmed the balance is available and active. I would appreciate a prompt resolution to this issue so I can finally utilize my gift card without any further problems.

I visited my local Family Dollar in Dacono, Colorado on December 24, [redacted]. I typically pay by check but on that day, my check was denied, although I've never had an issue before. My bank confirmed there were sufficient funds. The manager kindly tried processing my check twice. I enjoy shopping at Family Dollar and would appreciate it if you could look into why this situation occurred. Thank you, Cheryl Ann K. [redacted]

I want to address the situation regarding the manager and assistant manager at store [redacted] in Upper Sandusky, Ohio. I used to work there, but I decided to quit on December 27th. I had noticed discrepancies in the other assistant manager's hours on her time card and when I brought it up to the manager, she claimed it was sick time, even though this assistant does not have sick time. After pointing this out, the manager simply adjusted the hours, but the assistant still did not work those hours. Since then, I have been mistreated and my hours were cut after confronting them about this issue. I feel this is retaliation for speaking up. I have documented evidence of the time card changes and I am considering seeking legal advice on this matter. Thank you.

I am a frequent visitor of the store in Walden, Colorado. I am disappointed in the customer service and store quality. Today's experience was unacceptable. I was shopping with my niece and received no greeting. The staff ignored me at the checkout and even let another customer cut in line. The manager, Amber, was rude to me in front of others, threatening to ban me from the store. This behavior is not uncommon according to other locals. Additionally, Amber parks in a handicapped spot, which limits parking for elderly customers. The store is messy, with overflowing trash and employees smoking by the entrance. The store is poorly organized, with expired meat left in the fridges. The employees seem more focused on their phones than assisting customers. Changes are needed for the store to succeed.

I recently purchased a Star Flashback and upon reading the electronic return policy on the package, it stated that unopened merchandise could be exchanged or returned with the original receipt. Despite this, I was denied a refund when I tried to return the unopened item. I even offered to exchange it for Legos my son wanted, but was informed it wasn't possible due to the specific policy of exchanging for the same item only. The whole experience was quite frustrating as the item was unopened and still had the sticker on it. I simply wanted clarification and possibly a resolution to this situation. I would appreciate it if someone could contact me to discuss this matter further. Thank you.

I visited the Family Dollar at [redacted] Moreland Ave in Atlanta, GA, believing it closes at 10:00 pm. Arriving at 9:37 pm, I found the doors locked, causing me frustration due to having an urgent need. A person, who I assume was the manager, glanced at me as I knocked while they continued counting money, which seemed unsafe. Another employee informed me that the store was closed, despite the posted closing time of 10:00 pm. I expressed my disappointment and threatened to report the incident, to which the response was dismissive. I have visited other Family Dollar locations where they accommodate customers who arrive near closing time, but this experience has left me dissatisfied with their customer service.

I bought headphones on 12/26/[redacted] at 09:22:24. Today, I returned to Store #[redacted] in Georgetown, Ohio, to return a perfectly fine Toshiba Bluetooth Headphones with the receipt. The Store Manager asked why I wanted to return them, and I explained that I found better ones elsewhere, although there was nothing wrong with the Toshiba headphones. Sadly, my request for a refund was denied. I am currently experiencing homelessness and living in my vehicle, and the refund would make a significant difference for me. Thank you.

I purchased an item at store number [redacted]. Unfortunately, when the sensor was removed, it got ripped and stuck in the bag without my knowledge. An hour later, upon discovering the issue, I returned to the store. I spoke with the Manager, Mariana, who was unhelpful and refused to offer a refund, replacement, or any assistance. I am requesting a refund promptly and an apology from Mariana, as her handling of the situation was unsatisfactory. It seems she may not have been adequately trained for her duties as a Manager.