Facebook Customer Service Issues

Hello, I am currently unable to access my Facebook account as it has been locked for reasons unknown to me. I am unable to unlock it because the mobile number linked to my account is outdated and has not been updated. Recovering my account is vital as I rely on it for my business activities. I have identification to prove my ownership of this account. Your assistance in resolving this matter would be greatly appreciated. Thank you, Reychelle Ann Querubin

I would like a refund for a purchase I made on Marketplace. I was misled by the promise of purchase protection, which was not honored when the seller scammed me. Even after I reported the scam to Facebook, they did not allow me to cancel the purchase. The seller relisted the item shortly after the transaction, which further convinced me of the fraudulent activity. I believe Facebook is at fault in this situation, and I am seeking a refund for the purchase.

After taking some time off Facebook for my mental health, I realized I missed important information about a loved one's passing. When I tried to log back in with my email, it says my account doesn't exist. The same message appeared when using my phone number, even though I had it linked to my iPhone and business page. Despite receiving notifications on the app, it won't let me recover my account. I suspect it might have been hacked. Can anyone assist me with this issue, please?

I took a break from Facebook for my mental health. Recently, I realized I missed important news about the passing of a loved one. When I tried to log back in using my email, it said my account doesn't exist. The same happened with my phone number, even though it's linked to my iPhone and business page. I see notifications for my account in the app, but I can't recover it. I suspect my account might have been hacked. I need help accessing my account again.

I recently had to change my password and remove all recognized devices due to a hacking incident. However, I am currently unable to log in. Despite attempting the ID verification process with my driver's license, I keep receiving feedback that it's not acceptable. The primary issue I'm facing is that my phone number has been altered, and since I have two-factor authentication enabled, I'm unable to access the login codes sent via text to my old number. This is particularly challenging for me now.

I believe my account has been compromised as I am unable to regain access to it. Despite numerous attempts to reset my password, update the linked email, and verify my identity, I am being prompted to enter a code from the generator, which I do not possess. I have cherished this account since [redacted], holding precious photos and important contacts. It seems the hacker modified the security settings, now requiring a code for login. I am in desperate need of assistance to resolve this issue and reclaim my account.

Three years ago, I deactivated my Facebook account. Since then, I updated my phone number, but my email address remains the same. When I attempt to log in now, it requires phone number verification, which I do not have access to. The alternative method is to seek help from trusted contacts, but I cannot reach them. Despite having more reliable verification options like my ID, I am unable to access my account. I am requesting Facebook to grant me access to my account promptly.

In July, my Facebook account was hacked. I have been trying to contact your customer service department through email, but I have not had any success. The only change made was switching my email address from Yahoo to Hotmail, even though I never had a Hotmail account. Is there a way for you to reset my email back to Yahoo so I can reset my password? My email address is [redacted] I really need your assistance in recovering my Facebook account. If restoring my email is not possible, could you please deactivate my account? Your prompt response would be highly valued.

Hello! I'm Hayley K. My Facebook account has been hacked, and the hacker changed my name to “Adams Mi Hayrae.” They also switched my phone number and email to theirs and enabled 2FA. My original email and phone number were [redacted] and [redacted]. The hacker took over my Instagram too. It's scary; they've been pretending to be me, asking for money, and posting scams. I created a temporary account, video called, and the hacker answered. It's really concerning, especially with human trafficking issues. I need help to remove the hacker. My friends have reported the accounts, hoping for Facebook support. I've submitted my ID photo and a verification code, but when I contact an agent, the communication stops. Please assist me in regaining access to my accounts.

I would like my account to be unrestricted. I did not violate any community standards with hateful comments or posts as claimed. I am frustrated by this situation and believe many others are too, risking losing users on the platform. By restricting accounts without proper cause, it feels like our freedom of speech is being infringed upon. It is important for all claims to be thoroughly investigated and for the restrictions to be based on accurate information rather than just specific words. It is concerning that accounts engaging in serious offenses like hacking, scams, impersonation, bullying, or threats are not promptly restricted. I demand transparency regarding the alleged "hate" comment that led to the restriction as I believe there was no such comment. I request that my account be unrestricted as I am tired of dealing with these issues on Facebook.

On December 2nd, [redacted], my Facebook account was hacked. The hacker has access to another account linked to it, deleting and taking information. I cannot receive a verification code as the hacker changed the confirmation email and logged me out. Despite sending my ID and searching for Facebook customer service numbers, no solution has worked. The automated reply after submitting my ID states it doesn't confirm my identity. It is urgent to remove the hacker and regain control of my account promptly.

Dear Facebook Support Team, I have lost access to my Facebook account which is essential for me as I am unable to contact my family and friends during this COVID-19 pandemic. The account is also crucial for my business activities. I used Google Authenticator for two-step verification, but I lost access to it along with all the data. To prove my ownership of the account, I have attached my government-issued ID card, linked to the email associated with the account. Thank you for your assistance.

I am feeling really upset because my Facebook account on my phone is not showing up. When I try to find my account, it doesn't match and my password is not working. My Facebook account means everything to me. My friends cannot find my ID, so I can't create a new account. I kindly request assistance to get my Facebook account working again. My contact number is [redacted]. Thanks.

My page has been restricted from running ads, and this occurred when I tried to link my Instagram account with it as per Facebook's recommendation. I provided my driver's license two days ago as requested but the issue persists. The page is named "Tabji Homes And Property" with the username "tabjijoel27". Kindly assist me in resolving this matter.

Hi, I'm Entgen Volmers and I'm having trouble accessing my Facebook account. I forgot my password and the reset code is being sent to an old email that is no longer active. I have an old phone number ([redacted]56) linked to a short-lived Facebook account I'm using to check if my old account still exists. Can anyone advise on how I can regain access to my old account?

I need help accessing my Facebook account under the username "japarepey gwapaya" with the email [redacted] I have two accounts, one named "japarepey" and the other "jarey." Despite not changing my password, I couldn't access my real account and was directed to a profile named "Emelie Jane saiz" with a baby picture. After unsuccessful attempts, I tried searching via email and found my account but got stuck waiting for a code that was sent to a different email. Frustrated, I searched for solutions online. The process led me to setting up trusted contacts, but I didn't manage to do so and eventually felt overwhelmed by the ID verification request. Despite trying to provide my birth certificate, I made no progress. I apologize for any strong language used out of frustration and hope for assistance to regain access to my account. Thank you.

My Instagram account was hacked and subsequently disabled. The hacker violated community guidelines leading to my account's disabling. Despite providing evidence and a police report, Instagram has not taken appropriate action, leaving me disconnected from my primary means of communication and income. I have diligently contacted Instagram for the past 30 days to resolve this issue to no avail. Instagram has been a crucial part of my life for 11 years, and this disregard is disheartening. My Instagram handle is sharpshoota_milian, and my Facebook is sharpshootamilian.

Dear Facebook/Instagram Support Team, I am reaching out because I am unable to regain access to my account as all my recovery information has been altered by a hacker. Despite this, I still have access to my original email address, [redacted], and I am willing to take the necessary steps to recover my account. The username associated with the account is chiprophecy, the phone number is [redacted]8, and the email is [redacted] I reside in Manchester, UK, and noticed unauthorized access from the US, which was not me. I have looked into the account recovery process and believe that with the right information, my account can be retrieved. Your help in this matter would be greatly appreciated. Thank you, Charlie

About two months ago, I came back from a trip to Florida, but since then, I have been facing issues paying for items on Facebook Marketplace due to a "security concern." There is currently no phone support available, and I have not received any response to my messages sent to them. I feel stuck in this situation, and it's frustrating. Any ideas on what I can do? Thanks, Rick

My personal Facebook account has been disabled, and despite sending several requests to the Facebook team, the issue remains unresolved. I have even provided my ID to confirm my ownership of the account. This account is incredibly important to me as I have been using it for over 10 years, and it contains all my data and memories. I have tried various ways to contact Facebook for assistance, but unfortunately, the problem persists. I apologize for any errors in my communication, as English is not my first language. I kindly request the Facebook team to restore my account as soon as possible. Thank you, Facebook team. Account Facebook name: Maly CaWaii Profile Link: www.facebook.com/tmaly2 Email: [redacted] Location: Cambodia Phone: [redacted]46