I think I was recently hacked through I messenger when I clicked on a YouTube link that...

GetHuman6049239's Recover Hacked Account issue with Facebook from May 2021

Help with my Facebook issue
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Before contacting them, items GetHuman6049239 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman6049239's own words
I think I was recently hacked through I messenger when I clicked on a YouTube link that required a sign in. I did not sign in, then changed my Facebook password and warned my contacts on my Facebook page. A few days later, I was then locked out of my account. I was requested to reset my password but kept getting the message “something went wrong. Try again later”. It’s been ** h and I still get this message.

GetHuman6049239 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman6049239
May 9th, 2021 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 135158 others
0 customers following this


GetHuman6049239 started working on this issue
May 9th, 2021 3:59pm
GetHuman6049239 indicated the issue is not fixed yet.
May 9th, 2021 10:24pm

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