I am hoping you can help me urgently. ** **I have two facebook accounts, one for privat...

GetHuman5608477's customer service issue with Facebook from January 2021

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman5608477's own words
I am hoping you can help me urgently. ** **I have two facebook accounts, one for private use and one school.** **Somehow whilst moving between the two I have locked myself out of my private account. I can no longer access the email it was set up with ** years ago which was *****@***.com. Mircosoft tells me the email is no longer valid??? I have a feeling I changed the email on my facebook account and my password a couple of years ago to *****@***.com. However, when I have tried to use this address to get in, I get the profile of a different person?? A couple of months ago lots of my friends said I had started friend requesting them and believe my account had been hacked. I guess this may have been when this happened????** **Anyway, I have got right through the recover my account to the point where * trusted contacts give me their code and at this point I get a message saying my account is blocked temporarily due to spam or unwanted behaviour????? Message attached. It says temporary but no indication of when it will be accessible again. ** **I have tried everything on the help section! Password change, email change, updating and submtting the forms for identity etc, trying to restore the account from my work account EYFS wheatleylane and it just says my information cannot be submitted and log into my account (which is the very reason I am trying to submit information to get back into it.)****I am desperate to get back on my account. Please help!!!! I am desperate as it is my main form of communication with family and friends at this time. ** **I have attached a screen shot of my account, the one I want to unblock along with my passport identity and the message I get to when I upload the trusted contact codes.

GetHuman5608477 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman5608477
Jan 2nd, 2021 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 135607 others
0 customers following this


GetHuman5608477 started working on this issue
Jan 2nd 1:17pm

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