Facebook Customer Service Issues

I've recently encountered an issue with my Facebook account where a friend mistakenly reported it as compromised, leading to a series of verification messages from FB. Initially, I was informed of the report and then quickly received a message stating the profile was not found in violation of any standards. To proceed, FB requested a verification code via email, which I promptly provided. They then asked for my driver's license for further confirmation. It has been 72 hours since I sent the requested documents, and I am still waiting to regain access to my account. I appreciate any assistance in resolving this matter promptly. - Geoff M.

I recently got locked out of my Facebook account after a friend mistakenly reported it for being compromised. I received several messages from Facebook regarding this issue. Initially, I was told that a friend reported my account, and then shortly after, I was informed that Facebook reviewed the situation and found that my account was not pretending to be someone else. They then asked me to verify my identity by sending a code which I did. Subsequently, they requested a copy of my driver's license, which I also provided. However, it has been 72 hours since I sent the information, and I am still unable to access my account. I just want to regain access to my account promptly. Thank you. - Geoff M.

I need assistance resolving an issue with my Instagram shop setup. I mistakenly linked it to a Shopify account rather than using my existing website. After closing my Shopify account, Instagram is still prompting me to verify the Shopify domain when I need to set it up with my own website's domain. I seek guidance on separating the two accounts and ensuring Instagram recognizes my website domain without referencing Shopify. This challenge is hindering my progress in setting up my Instagram shop correctly. Any help with this matter would be greatly appreciated.

I posted a comment in response to someone claiming Republicans vote on Nov 3rd and Dems on Nov 4th, saying it was the other way around. However, I was blocked on Facebook for 7 days while the original poster was not. I feel this is unfair censorship as Trump supporters can spread false information without consequences. My friend, who is a news anchor at WESH TV, sees this as a potential news story about biased treatment and violations of the first amendment on Facebook. I'm asking for my block to be lifted and for Facebook to review this issue with their legal team before it becomes a national headline. My freedom of speech is being infringed upon because I responded to misleading political statements. Anderson Cooper, a family friend, agrees this could be a significant story for CNN, and he is interested in seeing how Facebook responds. The ball is in your court now, Facebook. Additionally, I tried to report this through your online form, but I received an error message asking me to try again later.

I have been unable to change the email address associated with my Facebook account. Despite multiple attempts over the past four days, I continue to encounter the same error message. I urgently need to resolve this issue as my old account was hacked, causing me to lose contact with my friends. I am currently using account number [redacted]2 for my new account and need to update it with my new email address, [redacted] Unfortunately, I have been locked out of my account for four days now. I have already tried uninstalling and reinstalling the Facebook app, but the error message persists, indicating that the email address update cannot be completed. Your assistance in resolving this matter promptly would be greatly appreciated.

My Facebook account, under the name Joshua Martin with the email [redacted] linked to it, got hacked despite having two-factor authentication. I received a verification code at 12:50pm UK time, indicating someone accessed my account, but I didn't act immediately assuming my phone made it secure. However, upon returning home, I discovered the option to reset the password was linked to a different email. I would like to update my account email to [redacted] as I intend to phase out the virginmedia email due to this breach highlighting its security weakness. Can you assist me in changing the email and sending a password reset link?

Hello Facebook Team, I am writing to address an issue with my Facebook account. I have been a user for the past five years and have always followed the rules and regulations set by Facebook. However, my account was recently blocked, and I was instructed by Facebook security to verify my identity. I complied with the verification process, but I have not received any further communication from Facebook regarding the status of my account. Despite not violating any of Facebook's rules, my account was permanently deleted without any explanation. This has caused me a great deal of distress as my account is essential for my business and staying connected with friends and family. I urge you to reconsider this decision and reinstate my account as soon as possible. Thank you for your assistance in resolving this matter. Sincerely, Sivanesan

I faced an issue on Facebook Messenger where I was unable to reach a friend who was also attempting to contact me. This led me to log out hoping to fix the problem. However, upon logging back in, my account was disabled. I have since submitted numerous review requests over the past month, reset my password multiple times, and even reinstalled the Facebook and Messenger apps in an attempt to regain access to my account. I recently learned that accounts with false names can be disabled. While I have used my biological mother's last name alongside my first name, I have also used my middle name as a last name on other accounts without issues. Despite my consistent efforts in submitting review requests, I have received responses stating that my request is under review.

As a 79-year-old disabled senior in Assisted Living, I recently had to replace my 20-month-old computer due to a virus. I have been offline for several months and encountered difficulty setting up my new computer. Specifically, I am struggling to access my Facebook account after changing my password. Facebook has locked my account, suspecting unauthorized access, but it was me attempting to regain entry. I am now required to verify my identity before gaining access. I lack a photo to upload and am hesitant to seek verification codes from individuals I have not been in contact with for years. I kindly request assistance with using my date of birth for identity verification. Thank you.

Hello, I submitted my photo ID this morning, but I believe there are further issues that need addressing. I suspect my account was compromised due to bullying tactics by someone I knew or a group of individuals. It seems unfair that my account was closed under these circumstances. Previously, my manager had access to my credentials and was using third-party apps without my consent, violating community guidelines. Despite my requests to stop and cutting ties, they persisted in using my account. This situation may have contributed to Instagram deactivating my account. I want to emphasize that I do not use third-party apps and have not breached any terms and conditions. As a model/influencer relying on Instagram for work, losing my account has had a significant impact. Rebuilding the connections I've lost will be difficult. This situation is taking a toll on my mental health, especially during the stress of the COVID-19 pandemic. I am willing to provide evidence of bullying or my ID if needed. Thank you, Kayleigh

I recently received a ban on my Facebook account within the past week, but I am unsure of the reason behind it. Despite looking through my posts, the last one that could have potentially violated the Community Standards was in June [redacted]. As a result, I was unable to request a review or contest the ban. I always strive to comply with Facebook's guidelines and did not purposefully violate them. I am hoping for assistance in resolving this issue and having the ban lifted. Thank you for any help you can provide.

Urgent Forum Post: Hello, I have been a Facebook follower for several years. Recently, I was blocked for 24 hours after posting a quote in Portuguese by Sir Winston Churchill on my page. The quote was: "DO YOU HAVE ENEMIES?... GOOD... THAT MEANS YOU HAVE STOOD UP FOR SOMETHING, SOMETIME IN YOUR LIFE!!!" I fail to see any harm in sharing this quote. If Facebook does not lift this ban immediately, I will reach out to the English Embassy in Lisbon to address this matter. I hope to receive an apology soon. My name on Facebook is Cinha Cardoso from Portugal. Thank you.

Subject: Urgent Help Needed with Hacked Facebook Account To Whom It May Concern, I am reaching out regarding a critical issue with my Facebook account that was compromised on September 24th. Unfortunately, I am currently unable to access or secure my account due to the unauthorized change of the linked email address. Formerly, my email was [redacted], but it has now been altered to [redacted] As a result, any password reset codes are being sent to this new email address that I did not authorize. Despite attempts to rectify the situation through trusted contacts providing codes, I have been unsuccessful. I have thoroughly reviewed the Help Center resources but have not found a suitable solution to address my specific predicament. My interactions with your support team have not yielded a resolution either, as I have only been advised to wait. Despite repeated contact with the support center, the responses provided have been unhelpful and the suggested steps have not resolved the issue as outlined. Notably, my friends have flagged my account as compromised, leading to restricted access only on previously logged-in devices. It is plausible that Facebook has deactivated my account due to suspicious activities. Regrettably, the prolonged absence of access to my account has created significant disruptions in my professional commitments and has raised concerns about my safety and security while using the platform. Ultimately, I seek clarification on the steps being taken to recover my account and the safeguarding of my personal data, including messages, media, and documents. I urgently await your prompt intervention to address this distressing situation and restore my account functionality. Thank you for your attention to this matter. Sincerely, Iva M. Facebook User since [redacted]

Subject: Appeal for Reactivation of Advertising Account I am reaching out to contest the deactivation of my advertising account on Facebook. I empathize with Facebook's endeavors to enhance user experience and assure you of my commitment to adhering to the advertising guidelines. My business focuses on retailing women's accessories under my personal brand. I intend to utilize ads to bolster the promotion and growth of my brand. Regrettably, my ad account was deactivated automatically, although I have not run any ads previously. It appears to be a Facebook payment issue. Despite Facebook flagging suspicious activity, subsequent verification found no cause for concern as my account is secure. Could a member of your team kindly review my plea and provide assistance? Many thanks for your attention and time. Best regards, Oceane A. AMIRIAN professional page Phone: [redacted]

Subject: Appeal for Reactivation of Advertising Account I am reaching out regarding the deactivation of my advertising account with ID: [redacted][redacted]. I acknowledge the importance Facebook places on user experience and compliance with advertising guidelines. I assure you that I take great care to adhere to all of Facebook's advertising policies when creating ads. My business focuses on selling women's accessories under my own brand, and I intended to utilize advertisements to enhance brand visibility and growth. Regrettably, my ad account was inexplicably deactivated, likely due to a payment issue, although I have never previously run any ads. Upon inspection, there does not appear to be any concerning activity on my Facebook account, and it remains secure. I kindly request a review of my situation by a member of your team to assist in resolving this matter. Thank you for your time and understanding. Best regards, O.A. AMIRIAN professional page Contact: [redacted]

Instagram Account Help Needed Hello, I encountered an issue with my Instagram account recently. Approximately two weeks ago, I was prompted to verify my phone number upon opening the app. Following that, a 24-hour wait period was instructed for account verification. To my surprise, upon returning, I discovered that my account had been disabled. After some investigation, I learned it was hacked and being misused for a followers app without my consent. Despite submitting an appeal, I haven't received a response after verifying my identity. I'm eager to regain access to my disabled account and would appreciate the option to change my password to prevent any future unauthorized access. Thank you, Trey B.

I require assistance in linking my Instagram page to my Facebook business account to facilitate running ads on Instagram (currently only running on my Facebook page). It is important to note that my Instagram page is already linked to my Facebook page, and I am the admin of both accounts. To link Instagram in the Facebook Business Manager, I must first map the Facebook page in the business account and then add Instagram in the Instagram section. However, when I navigate to business settings and attempt to add a page under "Accounts" then "Pages," it remains pending approval. Upon checking "Page Roles," I find no pending approvals, but the business is already mapped under "Page Role." I am unsure why the business approval is pending. I am feeling desperate as I cannot locate the chat or email option in my Business Manager to contact Facebook.

Facebook disabled my account just on the News Feed. I've been using Internet Explorer for years, but Facebook claims I don't have a browser. I tried using Firefox, but it doesn't work for me. I'm a senior and only have a desktop, not a cell phone, which they're asking for. They switched me to the new Facebook version without my consent. I prefer the old version that worked for me. I have many things and pictures stored on my account. They also removed some features. Can anyone assist me? Are seniors not allowed to use Facebook now? Thank you. [redacted]

Hello, my name is Aleš Holub, born on July 22, [redacted], in the Czech Republic. My Facebook account, also named Aleš Holub, was stolen by someone unknown to me. This individual posed as my friend and tricked me into sharing my phone number and email under the guise of wanting to contact me. Subsequently, they gained access to my account, altering the password, login details, contact email, and phone number. I created a second account (against Facebook rules) to alert my friends about the situation and prevent them from falling victim. Some friends informed me that the perpetrator has contacted them soliciting money. I am seeking assistance to reclaim my original account, which is linked to Instagram. If you visit Facebook, you will find two Aleš Holub accounts: a recent one without a profile picture, limited friends, and an emergency address at [redacted] and an older one featuring my image in historical attire. Both accounts share similar information, but the current owner has different contact details. My original sign-up email is [redacted], derived from my gaming pseudonym meaning "turtle" in Hawaiian. I implore your aid as the help desk has not been effective. Your support in recovering my rightful account would be greatly appreciated. Thank you for your attention, Aleš Holub

Hi, my name is Timothy Clark residing at [redacted] Raymond Rd., Waunakee, Wis., [redacted]. I recently closed my account and now wish to reopen it. Not having text messaging on my phone poses a challenge as it's necessary for the process. Yesterday, I attempted to restart my account using my aol.com email address, [redacted], but it was deactivated within 5 to 8 minutes without any clear explanation. I want to resolve this issue as I didn't violate any rules, just trying to regain access. My other email addresses are [redacted] and [redacted] I appreciate any assistance on how to proceed. Sincerely, T. Clark.