Facebook Customer Service Issues

My blog post on my Facebook page is being blocked for violating community guidelines. The post includes a link to Snap Widget, which displays my latest Instagram blog posts. This widget has been on my blog for a while, and I've been sharing my posts on Facebook for years without any issues. However, recently, I noticed that others can't share my post, and I'm facing similar problems on Instagram. I haven't made any changes to my content or activities, but suddenly, my Instagram account is restricted, and my bio link with Linktree isn't working anymore. I've tried troubleshooting and reaching out to Facebook and Instagram for help, but haven't received any assistance. This situation is frustrating as I've been using both platforms daily for years without any problems. Any advice would be welcome.

My Facebook account was deactivated for identity verification, a profile I've had since [redacted]. I provided the required proof but remain deactivated. Oddly, they also deleted my unused Instagram account simultaneously. I suspect this is to restrict my access to Lois Frankel's posts, knowing her connection with Comcast. This seems like an attempt to stifle dissent, contrary to Facebook's testimonies in Congress. I have not engaged in any inappropriate behavior, only commenting on local government news. Their actions have cut me off from cherished memories and friends.

I made a Facebook account only with a phone number and did not link an email. Now, I cannot log in, but when I try to reset my password, it shows two options for the reset code - one to a different mobile number and one to an email address that I never connected to my account. I suspect my account might have been hacked. I tried to create a new account with the same number, and it worked. I'm confused about how this could happen. I really want to recover my original account.

I originally used 0[redacted] to create my Facebook account under the name "Faith Pretty," but I no longer have access to that number. I managed to add my new number, 0[redacted], before being logged out and prompted to re-verify my account. After successfully verifying my new number, creating a new password, and logging in, Facebook is now asking me to re-verify with my old number, 0[redacted], which I no longer possess. To regain access to my account, I request the removal of the checkpoint page or the addition of my new number for verification. Although I have an email address, I haven't added it to my account before being logged out. Please address this matter accordingly and provide assistance. Thank you, Faith Pretty

Dear Facebook Team, Hello, my name is Kaustubh Mohan Chavan, and I have been a Facebook user for the past 7 years. Recently, my account got blocked, and I followed the steps to verify my identity as per Facebook's rules. However, despite not violating any guidelines, my account was permanently deleted without any communication. My business contacts and relatives are connected to this account, making it crucial to me. I urge you to reconsider this decision as it impacts me greatly. I look forward to your prompt assistance in resolving this matter. Thank you, Kaustubh Chavan Email: [redacted] Date of Birth: 14/04/[redacted]

Hello, my name is Justin Jackson, and my Facebook name is Jay Jakal. I was logged into my account just yesterday but signed out to reset the password. I didn't sign up with an email, I used my phone number - initially, it was [redacted], but then I changed it to [redacted]. I've had multiple passwords like Jackson30 and JacksonJ86. My Facebook profile photo is of my son and me, with a background picture of me and my four daughters. I am the rightful owner of this account and require assistance. There is no option to receive a code on my mobile phone for login; it only asks for an unconnected email address. I can prove my identity with two other Facebook accounts under the email addresses: [redacted] and [redacted] Please help me access my primary account!

My Facebook account has been unexpectedly deactivated, and despite sending my ID and doing a live video, I am unable to regain access or create a new account. I emphasize that I am a legitimate user, not a bot. My activity on the platform has been non-controversial, primarily connecting with friends, family, and health groups that provide significant support. Unfortunately, I suspect someone with ill intentions may have been involved in the deactivation. I seek assistance in resolving this issue to restore my access to the health groups and my social connections. My details are Stephanie C. and you can reach me at [redacted]. Thank you for your attention to this matter.

I recently made a purchase through a Facebook ad for a remote control car awning and 2 electric scrub brushes. However, what I received was just a paper visor and two plastic sticks instead of the brushes. I am extremely disappointed with this misleading advertisement. How can Facebook allow such scams to take place? We relied on Facebook's trustworthiness when clicking on these ads. My confirmation details are as follows: Order #[redacted] Invoice: ykstore0 Amount: $59.97 I have reached out for a refund, but they are refusing to do so. Does anyone know how to upload images to support my complaint? Thank you. - L.C.

My name is Karl Cleghorne, and my Facebook account was disabled on August 14, [redacted], for allegedly violating community guidelines. I have never posted anything offensive. I disputed the disablement, and was informed that the review might be delayed due to COVID-19. As a result, my linked Instagram account was also disabled. Despite regularly checking for updates, today I found out that my account cannot be reviewed due to the time that has passed. This situation is frustrating and upsetting because I've had my account since [redacted], containing irreplaceable memories. I want this issue resolved promptly as the disablement was unjust and lacked explanation.

Hello, My name is Marta Cantoni, and my Instagram handle is _marta_cantoni. On September 9th, Instagram locked my account because they said it was compromised due to entering my password on a website designed to look like Instagram. I acknowledge it was my fault as I had downloaded an app called "followers+" a few months ago. Although I hadn't used it for a while, when I checked it four days ago, my account got blocked. I was unaware that the app violated Instagram's policies, and as soon as I realized, I deleted it. The issue now is that when I try to proceed to get a security code, Instagram shows my old email "[redacted]," which I can't access anymore. The same goes for my old phone number which is no longer in use, making it impossible for me to receive the security code. My current email linked to my Facebook is "[redacted]" I am hoping that connecting through Facebook might help verify my identity and retrieve my account. Thank you. I had signed up for my account using my iPhone.

I have encountered hacking issues with my Facebook accounts multiple times. The first account, created long ago with the email jody61@yahoo, was inactive. Later, I started using a new email, jodiybarra@hotmail, for many years, where I stored precious memories of my deceased parents and connected with long-lost sisters. This account also contained videos of my beloved granddaughter that I shared with friends for five years. I suspect Missie, a supposed friend, and George Vix infiltrated my phone, leading to difficulties with logging into various accounts like my bank, emails, and phone company. As a result, I lost access to my Facebook account. Despite creating a new account, stormie6161@gmail, and regaining access with the help of others, I faced continuous password changes and unauthorized access. The situation escalated, involving the police, who initially dismissed my claims. However, after presenting evidence to a detective, it was established that there were over 40 associated emails, including jodiybarra@hotmail. I am reaching out for assistance and considering involving the FBI. My new contact email is agin. Appreciate any support in resolving this matter.

Hello, We have created a professional profile Chantiers Travaux on Facebook. We have also created a page Chantiers Travaux Cannes 06. Our URL www.chantiers-travaux.fr has been blacklisted without any warning message. We are unsure why because we only post professional messages related to the building industry, so we believe there is nothing in our content that would violate community guidelines. We have appealed your decision 5 times on the Facebook website without receiving a response. We are appealing your decision again via email because not being able to publish is causing us significant harm. Thank you for considering our request. Best regards, Michel Largillière

I am facing a complex issue and need some guidance. Here's the situation: I work as the social media manager for a company in Cambridge, UK. A former employee has control of our company's Facebook page and the business manager account, even though she did not create them originally and is no longer working with us. While she is not an admin on our page anymore, Facebook still recognizes her as the owner. I attempted to re-add her to try and change the ownership status, but it was unsuccessful. To add to the challenge, she has changed her last name since leaving the company, causing Facebook to not recognize her as the same person. The ownership still displays her previous last name, making it impossible to update even after re-adding her with the new surname. I am struggling to have her transfer or change the business manager account or page ownership since she cannot access them, and her original Facebook profile under her former name no longer exists. We have made multiple attempts to resolve this issue. Ultimately, I aim to connect our Facebook and Instagram accounts, but I am unable to do so without access to the business manager page. Thank you for your help! Alisa

I am puzzled by the way the Facebook staff questions my identity based solely on complaints others make on the platform. It seems unfair and unprofessional. I believe they should focus on more serious issues, like the fake profiles soliciting money, rather than targeting me. I have not been given proper explanations or support regarding the situation. Despite my efforts to reach out, the email verification problem remains unresolved, and I am not receiving notifications for friend requests. I am disappointed by the lack of communication and understanding from Facebook.

I need help with my hacked and disabled account. I created a new one, but it got disabled as well. The hackers have access to my password and might have used it for my Facebook account, locking me out. I want my account reinstated so that I can use it again. I already submitted a copy of my driver's license, but I haven't received a response. I would appreciate it if Facebook could send me an email to regain access to my account with a new password.

My Facebook account was hacked, and on Wednesday, I attempted to log in but received a message saying my password had been changed. Despite going through multiple steps to reset it using the email and phone associated with my account, I didn't receive any codes. My husband's account no longer displayed my posts, and my profile was missing, but friends and family members mentioned that they could still see me on their accounts. Unfortunately, a family member was scammed out of money after receiving a message from what they believed was me recommending a federal government grant. We were expecting to hear from the Facebook Help Center about the situation but haven't received any communication. Any assistance or advice would be greatly appreciated.

I'm experiencing an issue with my Facebook account being disabled due to my use of a pen name. However, the pen name I used, Kel Vlyntero, is derived from my real name, Kel Sean Vlyntero Carandang. I'm upset about this situation as other artists and authors also use pen names on Facebook without facing the same consequences. Being an author, I feel unfairly targeted by this action, especially since all my literary works are stored in that account. I haven't engaged in any conflicts or violations as others have, so I'm confused as to why this happened to me. Regrettably, without access to my account, I'm unable to retrieve important files causing delays in fulfilling obligations, and this has a significant impact on my daily life. I kindly request assistance in reinstating my account to recover my valuable content.

Hello, my name is Bogdan Stoica, and I have had a personal Facebook account since February [redacted]. Approximately 2 years ago, I created the Asociatia FC RAPID BUCURESTI page. Recently, the page has been inexplicably closed. I am a member of this sports association, which has been active in football since [redacted] when it was founded. The page is crucial for our communication with supporters. I ask for help in unblocking it promptly. Please advise on the necessary documentation so we can provide it to assist in resolving this issue promptly. Best regards, Bogdan Stoica

My Facebook page was hacked three days ago, and despite sending my driver's license as proof to Facebook under the name Poala Belas for my business Right Touch Cleaning Services, I still cannot access my page. The hackers changed my email and phone number linked to the account. Although Facebook claimed the issue was resolved, I am still locked out, and the hacker might be posing as me, potentially harming my business reputation. The email listed on my business page is [redacted], and the phone number is [redacted]. I urgently need to have the current email removed and changed to [redacted] This situation is affecting my business operations, including a paid ad I have running. Please get in touch with me at [redacted], but please do not alter the email until I regain full access to my account.

I am facing a dilemma with my Facebook account. I am unable to log in due to an error message indicating that the password I entered is incorrect. I attempted to reset my password but encountered difficulties with the available options. They request either a phone number for a text message or an email for a verification code, which poses a problem since I no longer have access to my previous contact details. There seems to be no alternative solution provided, as it requires knowledge of the old password or receiving a text on the old phone number, which is inaccessible to me now. Furthermore, the email associated with the account is inactive. I seek advice on accessing my account to deactivate the current Facebook page and create a new one. Your assistance would be greatly appreciated. Regards, B.P. Current email: [redacted] Old phone number no longer accessible No recollection of old password