I believe my account was hacked and somebody posted something offensive that broke some...

GetHuman4998694's Recover Hacked Account issue with Facebook from June 2020

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Before contacting them, items GetHuman4998694 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4998694's own words
I believe my account was hacked and somebody posted something offensive that broke some of your rules. The account was disabled (back in early April ****). I have had to create a new account, but would prefer to be able to use the old one. My name is HOWARD JOHNSTON (the name of the Facebook account). My old password was: visagevolume and my email address was: *****@***.com. However,that email address no longer exists, because the provider (Virgin) ceased supporting .net email addresses several years ago. I have tried to contact Facebook via their various help options but have got nowhere. I suspect that is because they will try and respond to that email address - which is pointless since it is no longer active or in existence. I owuld like this old account restored please - I am assuming it still exists - but is just dormant*inoperative at present. It contained a great many friends and acquaintances with whom I have no other way of contact - as well as details of groups I was a member of (sometimes as administrator) - meaning presumably that those groups are no longer active? If you could tell me what the error was. I am prepared to admit I might have said something in jest that was taken the wrong way, although I doubt it. I do believe it was hacked because my bank contacted me around the same time telling me somebody (via Facebook) had been trying to take small amounts of money from my account. That's too much of a coincidence to my mind. I have tried to reactivate it again with no success. I even changed the password and email addresses to - Xanthippos*** and *****@***.com - in an attempt to try and get you to do something about it. My account listed that I am resident in Bebington UK. Can you please get back to me and we can sort this out? Thank you. HJ

GetHuman4998694 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman4998694
Jun 26th, 2020 - 7 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 165801 others
0 customers following this

Timeline

GetHuman4998694 started working on this issue
Jun 26th, 2020 3:54pm

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