i opened a Facebook account via mobile number. When I proceed to forget the password th...

GetHuman-zpoffice's Reset Password issue with Facebook from June 2020

Help with my Facebook issue
The issue in GetHuman-zpoffice's own words
i opened a Facebook account via mobile number. When I proceed to forget the password through my mobile number, the next page opens and the message is - "How do you want to receive the code to reset your password? *below that next line - send code via SMS. and it shows my mobile number. then I press the "Continue" for the next step.*On the next page open to enter a code. *I have waited for a long time but I have not received any * digit code from you.*Please help me to reset my password through the computer. *right now it is open in my mobile and it is active. But I want to access my account through the computer and I forgot my password.*I am also trying to reset my password from settings through my mobile. I went in Facebook settings, then personal information, then I went in identity confirmation, then i had to press " Running ads about social, issues, elections or politics". *After that on the next page, I had to press the " two factor authentication".*In the next page - *there are two ways for authentication ** is " Authentication app - in this process i got a bar-code and i had entered a bar-code from the authentication app and the next page opened to enter a password. ---- *and the *nd step is " text message (SMS), also i did this *in both steps *nd page open for "to enter your password". *But my main issue is that I forget my Facebook account password and i want to reset my new password and i do not get any way to reset my password.............**please please please help me........ for that...*i opened a Facebook account through this mobile number - ********** (India).*if you further communicate with email id, my email id is *-

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Facebook

Reset Password issue
Reported by GetHuman-zpoffice
Jun 24th, 2020 - 8 months ago
Fixed
Seen by 5 customers so far
Similar issue to 167189 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-zpoffice started working on this issue
Jun 24th, 2020 12:40pm
GetHuman-zpoffice confirmed the issue is fixed. Hooray!
Jun 26th, 2020 9:59am
GetHuman-zpoffice confirmed the issue is fixed. Hooray!
Jun 26th, 2020 10:09am

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