i opened a Facebook account via mobile number. When I proceed to forget the password th...

GetHuman-zpoffice's Reset Password issue with Facebook from June 2020

Help with my Facebook issue
The issue in GetHuman-zpoffice's own words
i opened a Facebook account via mobile number. When I proceed to forget the password through my mobile number, the next page opens and the message is - "How do you want to receive the code to reset your password? *below that next line - send code via SMS. and it shows my mobile number. then I press the "Continue" for the next step.*On the next page open to enter a code. *I have waited for a long time but I have not received any * digit code from you.*Please help me to reset my password through the computer. *right now it is open in my mobile and it is active. But I want to access my account through the computer and I forgot my password.*I am also trying to reset my password from settings through my mobile. I went in Facebook settings, then personal information, then I went in identity confirmation, then i had to press " Running ads about social, issues, elections or politics". *After that on the next page, I had to press the " two factor authentication".*In the next page - *there are two ways for authentication ** is " Authentication app - in this process i got a bar-code and i had entered a bar-code from the authentication app and the next page opened to enter a password. ---- *and the *nd step is " text message (SMS), also i did this *in both steps *nd page open for "to enter your password". *But my main issue is that I forget my Facebook account password and i want to reset my new password and i do not get any way to reset my password.............**please please please help me........ for that...*i opened a Facebook account through this mobile number - ********** (India).*if you further communicate with email id, my email id is *-

GetHuman-zpoffice did not yet indicate what Facebook should do to make this right.

How GetHuman-zpoffice fixed the problem

We are waiting for GetHuman-zpoffice to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Reset Password issue
Reported by GetHuman-zpoffice
Jun 24th, 2020 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 167189 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-zpoffice started working on this issue
Jun 24th, 2020 12:40pm
GetHuman-zpoffice confirmed the issue is fixed. Hooray!
Jun 26th, 2020 9:59am
GetHuman-zpoffice confirmed the issue is fixed. Hooray!
Jun 26th, 2020 10:09am

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians