My facebook page has been hacked by or for someone called Laurent Bochet whose name appears on my profile picture instead of my real name Thierry BERNARD. He has hacked my facebook account and probably the computer.

GetHuman4869920's Recover Hacked Account issue with Facebook from May 2020

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4869920's own words
I wanted to post some photos. ... My name is Thierry BERNARD, I live in France in Marne la Vall*e near Paris and I have a facebook account with a webpage. As I tried to log in to my facebook site on Sunday to post some photos that I had just taken , I realised that my password had been changed and that I had a name that was not mine on my profile picture (the face of a strange man from a photo of a graffiti. The name was Laurent Bochet. I also got my orange e-mail password chaged and my gmail one. I think that person must have hacked my laptop.*I will underneath provide the mail of my boyfriend because I don't have access to mine.
By trying to give me the possibility to have a new account or to renew and secure my password and checking that no-one has done anything illegal or malignant on my facebook account.
I have used facebook for a while, trying to chat with friends, family or colleagues and share some points of view on society in English or french.
I sent a notice of hacked account by my boyfriends facebook page Jacques ZEITOUNI.
How GetHuman4869920 fixed the problem

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Recover Hacked Account issue
Reported by GetHuman4869920
May 26th, 2020 - 5 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 182716 others
0 customers following this

Timeline

GetHuman4869920 started working on this issue
May 26th 10:30am

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