Hello, * *I need help getting my facebook account back. I honestly don’t understand why...

GetHuman4869184's Can't Receive Code to Reset issue with Facebook from May 2020

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The issue in GetHuman4869184's own words
Hello, * *I need help getting my facebook account back. I honestly don’t understand why it was disabled in the first place because I have not posed anything that goes against the guidelines or anything like that so that leaves me to believe that I have either been hacked and they then posted something or that this is a mistake on your part. **I have tried to get the account back by both asking for a sms code security check to verify my account and through the online “my personal account was disabled” form. * *When I first tried the text code, it took so long to send that I clicked it too often and then ended up getting a message telling me to wait ** hours and then try again. *I have waited over ** hours now and it keeps telling me that I have to wait ** hours before trying again. **Then I tried submitting the online “my personal account was disabled” form. I put in the name on my account and uploaded a photo of my drivers licence for the ID. But when I click send an error comes up saying that “your information couldn’t be submitted” and to log in to my account to get back on facebook or to see further instructions. **The problem here is that when I then try to log in again, the same “You have requested too many SMS codes. You must wait ** hours to receive another” happens, so it is just an infuriating circle of nothing working. *I have several pages connected to my facebook account that I need to get back, like Sigmundardottir Art. But I have no way of doing any of these things because nothing seems to be working. And there are no actual customer service numbers or live support chats that can help me. * *I do feel that it is the text message bit that is the problem, because its stuck so nothing else can be done in the mean time. **Please help me get my account back or at lease get access to the facebook pages that I manage thought the disabled one. * *Kind regards,**Bara Sigmundardottir

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman4869184
May 26th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 182610 others
0 customers following this

Timeline

GetHuman4869184 started working on this issue
May 26th, 2020 2:27am
GetHuman4869184 indicated the issue is not fixed yet.
May 26th, 2020 9:54pm