My current Facebook account suddenly asked for my password, which I have forgotten. Unf...

GetHuman-jenandcl's Can't Receive Code to Reset issue with Facebook from May 2020

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The issue in GetHuman-jenandcl's own words
My current Facebook account suddenly asked for my password, which I have forgotten. Unfortunately my FB is linked to a defunct email account which I am unable to access. For some reason my mobile telephone number is not linked to this account. Every time I click forgotten password it sends a code to my Hotmail account which I cannot access anymore. My son has contacted someone at Facebook support who asked that I submit a photograph which we did. Further contact has not provided any more support. I just would like to add my current contact telephone number so I can receive a code to change my password and then update my email address.*My account is only * years old. Jennifer Jack, Scotland, UK, date of birth Oct *rd ****. email is *****@***.com*My current email address is *****@***.com*Thank you.

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Can't Receive Code to Reset issue
Reported by GetHuman-jenandcl
May 19th, 2020 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 186750 others
0 customers following this


GetHuman-jenandcl started working on this issue
May 19th, 2020 4:09am