My current Facebook account suddenly asked for my password, which I have forgotten. Unf...

GetHuman-jenandcl's Can't Receive Code to Reset issue with Facebook from May 2020

Help with my Facebook issue
First: share to improve GetHuman-jenandcl's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jenandcl may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jenandcl's own words
My current Facebook account suddenly asked for my password, which I have forgotten. Unfortunately my FB is linked to a defunct email account which I am unable to access. For some reason my mobile telephone number is not linked to this account. Every time I click forgotten password it sends a code to my Hotmail account which I cannot access anymore. My son has contacted someone at Facebook support who asked that I submit a photograph which we did. Further contact has not provided any more support. I just would like to add my current contact telephone number so I can receive a code to change my password and then update my email address.*My account is only * years old. Jennifer Jack, Scotland, UK, date of birth Oct *rd ****. email is *****@***.com*My current email address is *****@***.com*Thank you.

GetHuman-jenandcl did not yet indicate what Facebook should do to make this right.

How GetHuman-jenandcl fixed the problem

We are waiting for GetHuman-jenandcl to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Can't Receive Code to Reset issue
Reported by GetHuman-jenandcl
May 19th, 2020 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 186750 others
0 customers following this

Timeline

GetHuman-jenandcl started working on this issue
May 19th, 2020 4:09am