Good morning, *I can not contact with Facebook or Instagram support system because of C...

GetHuman-zubaiteu's Recover Disabled Account issue with Facebook from May 2020

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-zubaiteu's own words
Good morning, *I can not contact with Facebook or Instagram support system because of Coronavirus. I am writing you here, to explain my account situation . My account was disabled by mistake a week ago and here is why.** I don’t use Facebook or Instagram for **** . All I use it for is to keep in contact with friends and family and educational purposes during this hard time because of coronavirus. I’ve had those accounts since my teen years and want to get all my photos and memories back. I also have several family members that I can only get in contact with through Facebook or Instagram. It was an accident, my friend took my phone away from me and sent a video through my facebook account to play a prank on me and whom the video was sent to and it won’t happen again. My friend only right now understands what he did and he is very sorry. He made a mistake by sending that video through my phone and trying to make it funny, but as we all can see , he made it worst. He and I included we never meant to send that video. I miss my family and friends on Facebook and Instagram. I have a lot of friends from different countries and I really miss them. Also I need my accounts back for educational purposes. I understand that such things can not be tolerated, but it was not my fault. I could never sent it, because it is forbidden and illegal. I have stopped comunnicating and have no contact with that person who send that video. I really would not want to lose accounts where I can study, communicate with my friends and family or create beautiful memories because of his inhumanity and stupidity. *(@zubaitte)- Instagram account.( Ugne Zubaite) - Facebook account.* Please unblock my account.

GetHuman-zubaiteu did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-zubaiteu
May 17th, 2020 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 188025 others
0 customers following this

Timeline

GetHuman-zubaiteu started working on this issue
May 17th, 2020 7:40pm
GetHuman-zubaiteu indicated the issue is not fixed yet.
May 18th, 2020 2:08pm
GetHuman-zubaiteu indicated the issue is not fixed yet.
May 18th, 2020 2:13pm
GetHuman-zubaiteu indicated the issue is not fixed yet.
May 18th, 2020 2:14pm