This afternoon being **th of may **** my account was hacked after i invested in a ponzi...

GetHuman4802039's Recover Hacked Account issue with Facebook from May 2020

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4802039's own words
This afternoon being **th of may **** my account was hacked after i invested in a ponzi scheme I was duped, I then received a text message from Facebook of my new Facebook code which is ****** but my initial code is ****** immediately i received the text from Facebook I got a call from the same ponzi scheme i invested in asking me to send the code that it will be used in processing my payment, out of desperation i sent the ****** code from Facebook and that was it I couldn't access my Facebook on my phone again i tried changing the password several times but the hacker has changed my Facebook account phone number so I don't get any new code from Facebook. My account name is "Hizmajesty mbonu" Date of birth is ** July **** i opened the account **** thanks

GetHuman4802039 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4802039
May 10th, 2020 - 5 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 193472 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman4802039 started working on this issue
May 10th 11:14pm
GetHuman4802039 indicated the issue is not fixed yet.
May 11th 6:55am

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