Hello,*I am perplexed about how to resolve an issue with Facebook. *I have tried every...

GetHuman4707483's Recover Disabled Account issue with Facebook from April 2020

Help with my Facebook issue
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Before contacting them, items GetHuman4707483 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman4707483's own words
Hello,*I am perplexed about how to resolve an issue with Facebook. *I have tried every avenue possible over the past * days and I am blocked at every turn.**Last July, I discovered some unauthorised charges to FB on my Paypal account. It was resolved in my favour and the money returned.**I have not been in a position to advertise my business until now. I have one personal account and two business accounts. When trying to begin an ad last Thursday (*******), my access was restricted and that "I was no longer allowed to use Facebook to advertise, that I couldn't run ads, manage advertising assets or create new ads or business accounts."**I did manage to report the problem through Risk Management Analysis and the person told me that they had resolved the issue and I was free to go ahead and advertise. They did not leave me with any access to reply as I found that the issue was not resolved at all.**I found another way to contact them and I have included all the information, screen shots etc but they have now stopped replying to me at all.**I had a colleague try to help by going into the Business Manager and allowing me to oversee both the business accounts but it refused me access. I gave my colleague access and still the account was not accessible.**I am completely flummoxed and frustrated. Is there anyone who can help me or can you point me in the right direction to access a human at Facebook so that I can have a dialogue.**Thanks in advance,*Lisa Newman

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Facebook

Recover Disabled Account issue
Reported by GetHuman4707483
Apr 24th, 2020 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 195323 others
0 customers following this

Timeline

GetHuman4707483 started working on this issue
Apr 24th, 2020 3:07am
GetHuman4707483 indicated the issue is not fixed yet.
Apr 24th, 2020 7:37am