So my Facebook was hacked. Now I can't get into my email I can't get ahold of my truste...

GetHuman-alopezwo's Recover Hacked Account issue with Facebook from January 2020

Help with my Facebook issue
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Before contacting them, items GetHuman-alopezwo may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-alopezwo's own words
So my Facebook was hacked. Now I can't get into my email I can't get ahold of my trusted contacts, I have exhausted all possibilities that I know of. And they have also erased all of my contacts and all of my pictures. This is the second time this has happened since ****. In **** this happened with the Facebook breach and I believe that was at the end of September beginning of October. So I really need help to get back into my account and to recover my contacts and everything else that they have deleted off of there. My Facebook login email that I used to sign up for it was *****@***.com . And the last password I made or used was ******AyRtGd*@ . And that was so I believed like January *th or something like that the last time I was able to get onto my Facebook. That's my boyfriend also it's with me that I was on Facebook I had my Facebook page but then it disappeared and then it came back. So I don't know what that was all about or if it even matters. My phone number on there I cannot remember which one I had it could be *** - *** - **** or *** - *** - **** or ***-***-****. If none of those are it then I have no idea. I'm a trusted contacts where Jeffery(Jeff) farmer, he goes by Jeff I believe on his Facebook , and my daughter Aspen Lopez, an old co-worker Will Smith , And a friend Julia Strong. I hope you guys are able to help me because I haven't been able to get help from anybody else and I'm getting really frustrated. Thank you for your time please get back to me as soon as possible I'm going crazy here. and my contact number right now is *** - *** - ****.

GetHuman-alopezwo did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-alopezwo
Jan 25th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 236763 others
0 customers following this

Timeline

GetHuman-alopezwo started working on this issue
Jan 25th, 2020 2:14pm

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