Facebook Customer Service Issues

Archive 1208

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1208. It includes a selection of 20 issue(s) reported January 17, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Good morning, Randy! I am currently traveling in Vietnam and suspect that my account has been locked due to this. I have set up the 'Later' post scheduling app and granted access to a remote worker in The Philippines for one of my account pages. I no longer have access to my old phone number +1 [redacted]. It is crucial for me to regain access to my business management accounts as I am overseeing three active ad accounts and multiple Facebook business pages on behalf of clients, but I am unable to access any of them at the moment. I have attempted to use my registered email for verification, but I keep getting prompted to enter a verification code sent to my old phone number, which I cannot access anymore. Thank you for your assistance. Please reach out if more information is needed.
Reported by GetHuman-realcarr on Freitag, 17. Januar 2020 14:42
James Anderson is doing incredible work assisting the elderly for free, even those in need of hot water and heat. Unfortunately, it seems his posts about Depher cic are being restricted by Facebook's Community Standards. Many supporters, like Susan Srbk, find this action unacceptable, expressing the desire to see more of James's posts instead of other less meaningful content. It's clear that the community values James's efforts as shown by comments from Tina Park, Theresa Maclean, and Manjit Bansal. Despite the obstacle, supporters like Katy Priest and Neil Howarth suggest ways to keep James's work visible and supported, including setting up a Patreon site. The resilience and support for James Anderson continue despite these challenges.
Reported by GetHuman3661302 on Freitag, 17. Januar 2020 15:46
I've had my Facebook account for years. Unfortunately, it got hacked on 12-13-19. I only discovered this last week on 1-6-20 and have been trying to recover it since. Every time I request a new OTP, I'm told it's sent, but I never receive it. Today, my friend received a message on Instagram asking for money in the form of gift cards from me. This hacker also signed me up for dating apps, crashed my system, causing my phone to overheat and catch on fire, and ruined my reputation. I need to get rid of this person! I plan to change my username, password, and remove my pictures, but I can't have my friends harassed by this impostor. Unfortunately, Facebook is not answering the phone. Please assist me!
Reported by GetHuman-scarfman on Freitag, 17. Januar 2020 16:26
Yesterday, while using my Facebook app, a verification screen suddenly appeared, prompting me to enter a code sent via text by Facebook. After providing a picture of myself as requested, I find myself locked out of my account, receiving a message stating that my submission is under review for the security of the community. I am uncertain why this has occurred and if it is a temporary measure or a permanent account suspension. I believe I have not violated any rules, yet my account is inaccessible. Several friends have also mentioned my account is missing. Any assistance on this matter would be greatly appreciated.
Reported by GetHuman4262173 on Freitag, 17. Januar 2020 16:35
I own a business named Peachy Nail Bar, but I'm in the process of changing it to Nails by DT due to new ownership. Facebook requested documentation to support the name change, such as a press release, articles of amendment, or official website link. I've provided a link to the announcement but haven't received approval. When I email Facebook, I don't get any responses. It's crucial to get this change approved promptly to avoid confusion affecting my business.
Reported by GetHuman-dannit on Freitag, 17. Januar 2020 17:00
I have been using my Facebook account under the name Alicia Fitzpatrick for the past decade. However, at the beginning of January, my account was unexpectedly disabled after I shared a GoFundMe page for my younger sister, who is a cancer survivor and amputee. I believe my account was flagged as spam by Facebook due to the number of pages I shared the fundraiser on via Messenger. I am kindly requesting for my account to be reinstated as it holds sentimental photos of important life events, including my son's birth and my late mother. I urge Facebook to reconsider their decision, as I am not a spammer but someone trying to support my sister in need through crowdfunding. Thank you for your understanding and potential support for my sister's cause.
Reported by GetHuman4262445 on Freitag, 17. Januar 2020 17:42
I recently got a new phone and transferred my two-step authenticator for Facebook, but I am not receiving the code to access my account. I have tried reaching out to Facebook for help with no success. How can I remove the two-step authenticator or use it with my new phone without changing my number? I have been able to restore it for other apps through our company. I just need to regain access to my Facebook account.
Reported by GetHuman4262596 on Freitag, 17. Januar 2020 18:21
I have been using my Facebook account with the same email since [redacted]. However, when I tried to log in recently, it says my email is not linked to any account anymore. The issue is, I have always used the same email and password, and now I cannot access my pages to see what's going on. Furthermore, my first name has an apostrophe ('Christopher) which was added a long time ago to be seen first in games like Mafia Wars. However, this has made it impossible to locate my account. I suspect someone, possibly an (ex) admirer, may have hacked my account and changed the login details. I have received numerous emails to an address I do not recognize. I have attached a recent message from Facebook regarding a page I started. The email shows the mark in front of my name, proving the page is mine.
Reported by GetHuman4262692 on Freitag, 17. Januar 2020 18:46
I'm disappointed with how Facebook allows fraudulent companies from other countries to advertise and scam us out of our money, especially with clothing and shoe ads. They use PayPal to take our money and send items we didn't order, or sometimes nothing at all. These products usually come from China, making it impossible to return or resolve issues. It's unfair that Facebook permits this. I've personally lost around $[redacted]-$[redacted] on items I never received or didn't order. I hope there can be a class action lawsuit to address this. The companies keep changing names but sell the same scam products. I believe Facebook is aware of this and should do more to protect US citizens from these scams.
Reported by GetHuman4262871 on Freitag, 17. Januar 2020 19:31
My account was compromised by a company claiming to offer online job opportunities. They have altered my email address and password, making it impossible for me to access my account. Despite attempting to recover it using my phone number, it seems to have been removed as a recovery option by the hackers. I have identified the IP address of the device used to breach my account security. Furthermore, I am unable to utilize my Messenger app at all due to this breach. Unfortunately, I am unsure what email address they have changed it to. The previous login credentials were [redacted] with the password PinkGoat19. The phone number associated with the account was [redacted], and the account is registered under the name Jess Lenae. The company responsible for the breach is Sentre Group. Please assist me in reclaiming access to my account. If further information is required, kindly advise. Thank you for your assistance. -J.L.
Reported by GetHuman4262883 on Freitag, 17. Januar 2020 19:34
Hello, my name is Daphna Kedem. My account used to be under [redacted], which is no longer active. I've been using my Facebook account for over 10 years. I requested a code to be sent to my phone number because a Facebook security logo appeared instead of my photo. However, the code I received at +[redacted] seemed suspicious with Turkish characters. Despite multiple attempts, I couldn't enter the code successfully. I contacted Facebook and provided my ID information. They responded, indicating everything should be fine, but the reset account belongs to Dafna V Kedem, under the active email [redacted], an account I don't use and intend to delete. I urgently need access to my original account as I am an admin of several groups, and it contains important photos, contacts, and memories. If you require further information, like photos for evidence, or prefer a phone conversation, please reach out. Any assistance to recover my account will be greatly appreciated. Warm regards, Daphna
Reported by GetHuman4263325 on Freitag, 17. Januar 2020 21:19
Approximately two years ago, my iPad battery died, and when I visited the authorized dealer in CEDAR Falls, they informed me they couldn't order a new battery. I asked about retrieving my important documents and photos but was told it wasn't possible. My name is Judy Derifield, and I urgently need someone to contact me at [redacted] to clarify this situation since I cannot recall my passwords. I purchased a new iPad last year but haven't been able to access Facebook due to password issues, even receiving friend request emails. It seems I am still active on Facebook, causing confusion. I would appreciate any assistance in resolving this matter and accessing my original Facebook account. Thank you for your help.
Reported by GetHuman-djderifi on Freitag, 17. Januar 2020 21:47
Please refrain from targeting and deactivating my Facebook account. Let's advocate against censorship, fascism, and dictatorship on the platform. Let's address the issues of mismanagement and misinformation on Facebook. Let's work together to maintain a fair and open online community. Your cooperation is appreciated in stopping these actions targeting me and others. Let's support a more transparent and accountable use of social media. Thank you.
Reported by GetHuman4263489 on Freitag, 17. Januar 2020 22:06
I am César Augusto Olimpio Nunes from Braga, Portugal, located at Rua Monsenhor Ferreira Nº[redacted] R/C Esq. I am determined to challenge the censorship and restrictions on Facebook accounts worldwide. I advocate for freedom online and offline. My mission is to protect innocent users from being disabled or blocked by Facebook without justification. Your support is crucial in this fight for freedom and fairness. Together, we can make a difference and ensure that social media platforms respect the rights of their users. Thank you for standing with me in this important cause.
Reported by GetHuman4263489 on Freitag, 17. Januar 2020 22:29
I am César Augusto Olimpio Nunes from Braga City, Portugal. I am determined to fight against censorship and uphold freedom on the internet. My mission is to stop Facebook from unjustly disabling and blocking innocent users' accounts. Let's stand together for freedom and ensure everyone's voice is heard.
Reported by GetHuman4263489 on Freitag, 17. Januar 2020 22:30
I am César Augusto Olimpio Nunes from Braga City, Portugal, residing at Rua Monsenhor Ferreira No.[redacted]. I am determined to challenge the censorship on Facebook and fight for freedom of expression on the internet. I stand against the disabling and blocking of innocent users' accounts. Freedom is paramount, and I will work towards preserving it worldwide.
Reported by GetHuman4263489 on Freitag, 17. Januar 2020 22:31
I am César Augusto Olimpio Nunes from Braga City, Portugal, here to speak out against censorship on Facebook and support freedom of expression online. I strongly believe in protecting innocent users from having their accounts disabled or blocked unjustly. Let's work together for a freer and more inclusive internet for everyone. Freedom is essential in all aspects of life, including the digital world. I am dedicated to making a difference and standing up against any form of oppression. Together, we can strive to safeguard individual voices and ensure fairness for all users. Let's advocate for a better online community that values diversity and open dialogue.
Reported by GetHuman4263489 on Freitag, 17. Januar 2020 22:37
I am César Augusto Olimpio Nunes from Portugal, Braga City, at Rua Monsenhor Ferreira No.[redacted], Ground Floor Left. I am determined to challenge Facebook's actions against innocent users like myself and stand against censorship. Everyone deserves freedom both offline and online. I will continue to fight for what is right and prevent Facebook from unjustly disabling and blocking accounts. Join me in advocating for a fair online environment and the protection of individual freedoms. Let's work together to make a positive change in the digital world.
Reported by GetHuman4263489 on Freitag, 17. Januar 2020 22:37
I am César Augusto Olimpio Nunes from Braga City, Portugal, residing at Rua Monsenhor Ferreira Nº[redacted] R/C ESQ. I am determined to fight against censorship and uphold freedom on the internet and everywhere. I aim to prevent Facebook from unfairly disabling and blocking innocent users' accounts. Let's stand together for freedom and fairness.
Reported by GetHuman4263489 on Freitag, 17. Januar 2020 22:38
I am César Augusto Olimpio Nunes from Portugal, Braga City, living at Rua Monsenhor Ferreira No. [redacted] Left. I want to address the issue of censorship and lack of freedom on Facebook. It is crucial to ensure freedom of expression both online and offline. I will work towards stopping the unjust blocking and disabling of innocent users' accounts on Facebook. Let's strive for a world where everyone can freely express themselves without fear of censorship. Let's promote freedom in all aspects of life, including the internet. Together, we can make a difference in protecting our rights and liberties. Stand with me to uphold freedoms for all individuals.
Reported by GetHuman4263489 on Freitag, 17. Januar 2020 22:40

Help me with my Facebook issue

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