Facebook Customer Service Issues

Archive 1160

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1160. It includes a selection of 20 issue(s) reported December 26, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently received a warning about a potential compromise to my account, and now I am locked out because I am not receiving the SMS confirmation code required to log in. Despite going through the account recovery process by receiving a reset link via email, changing my password, and attempting to login again, I still encounter the issue of not receiving the SMS code. I have also tried the "can't access recovery accounts" process by submitting my passport, but have not received any response from Facebook yet. This has been ongoing for over a week and I am incredibly frustrated. I appreciate any assistance you can provide. Thank you, George.
Reported by GetHuman4152595 on Thursday, December 26, 2019 8:53 AM
I can no longer access the email address linked to my Facebook account and I've forgotten my password. I no longer use the phone number associated with my account either. I attempted to recover my account using the three friends option and received a code at the new email address. However, when I try to log in with this code, I receive a message stating that the feature is currently unavailable. I'm uncertain how to regain access to my account. Is there a way to retrieve it or is it permanently lost?
Reported by GetHuman4152597 on Thursday, December 26, 2019 8:54 AM
I listed items on Marketplace with details about sizes, brands, and conditions. I reviewed the policies and believe I complied with them. After receiving a message from Facebook and attempting to appeal, I was informed to review the issue again without further information. I have been banned from Marketplace for six months and I am seeking assistance to regain access. I hope to resume posting listings on the platform. Thank you.
Reported by GetHuman-viellad on Thursday, December 26, 2019 9:07 AM
I haven't been able to access my old email linked to Facebook for over 2.5 years. Recently, I recovered the email, but I'm not receiving any messages from Facebook. Unfortunately, my phone is also deactivated, so I can't receive texts. Messenger is my only way to stay in touch with family and friends. Can you assist me with this issue? I have important photos and need to regain access to my account. Can you help by sending messages to the two main WiFi networks I usually connect to? Thank you for your help in advance.
Reported by GetHuman-wersasq on Thursday, December 26, 2019 9:30 AM
Some time ago, I forgot my Facebook password. Unfortunately, I no longer have access to the email or phone number used to set up my original Facebook account, Timothy Gilmore. None of my 3 trusted contacts were able to assist me in retrieving the account due to various reasons. Thus, I created a new account as T. C. Gilmore but now realize Dairyland may be able to help me recover my original account. I kindly request assistance in accessing my first Facebook account. Sincerely, Timothy Charles Gilmore.
Reported by GetHuman-tgmore on Thursday, December 26, 2019 9:45 AM
Hello, I'm Rohit Pandit. I recently posted in a group and Facebook blocked my account for violating community standards. Other users posted similar content without consequence. I submitted my photo to verify my identity, but my account remains disabled for three days now. I have evidence to prove my identity. Please assist in reactivating my account. Thank you.
Reported by GetHuman4152737 on Thursday, December 26, 2019 10:03 AM
I had a Facebook account, but it got hacked. I managed to recover it and deleted the account. Now, someone has created a new account using my name and profile photo. They are sending friend requests and chatting with my friends. This is really disturbing. I believe Facebook should require some form of identity proof to create a new account, not just an email address or phone number. It's unsettling to know that someone is impersonating me without permission. I hope Facebook updates its terms and conditions to prevent such misuse. Let's stop fake accounts and keep Facebook genuine.
Reported by GetHuman4152768 on Thursday, December 26, 2019 10:20 AM
I used to be an admin on a cricket-related page where I accidentally posted a video that might have belonged to another source. I was preoccupied with university studies and my final research project, leading me to miss notifications about the issue. Consequently, Facebook blocked my account, which I have been using since [redacted]. I acknowledge my error and assure that I will be more cautious in the future. I kindly request permission to regain access to my Facebook account.
Reported by GetHuman-nahsez on Thursday, December 26, 2019 10:37 AM
I haven't used my Facebook account in a while, and I've forgotten my password. I've tried multiple times to recover it, but now I'm unable to access my account. When I attempt to restore it, the profile picture appears as blank. I have important tasks to attend to on my account, and I'm facing difficulties in resolving this issue. I need help regaining access to my account.
Reported by GetHuman-osiekelv on Thursday, December 26, 2019 10:40 AM
Recently, my Facebook business page was hacked, and unauthorized ads were being run. I took immediate action by disabling my bank account, changing my Facebook password, and reporting the issue. Unfortunately, Facebook has now disabled my business page, preventing me from posting or running ads. This page is crucial for my job as a registered dietitian as it's linked to my Instagram account and is essential for client communication. Creating a new page isn't a viable solution. I need Facebook to reinstate my page so I can continue my work. I've been receiving only automated responses from Facebook. I'm willing to provide any necessary information, even my ID. Any help in resolving this matter would be greatly appreciated.
Reported by GetHuman4152846 on Thursday, December 26, 2019 10:56 AM
I recently moved to another country and had to cancel my phone number. Unfortunately, I am currently locked out of my Facebook account on all devices, and I'm not sure why. I'm unable to update my new number because the code is being sent to my old one. Even though I successfully reset my password through email, the system is still requesting the code sent to my old number. The email address below is the one associated with my account. Thank you for any assistance you can provide.
Reported by GetHuman-watermea on Thursday, December 26, 2019 11:17 AM
My Facebook account has been disabled. I am unsure why this happened. I tried to confirm my identity by sending a selfie photo, but my account was disabled before I could do so within 72 hours. I am shocked by this sudden action. I value this account as it is essential to me. Despite repeatedly providing requested information to confirm my identity, my efforts seem to have been in vain. I am worried about losing access to my account. I desperately need assistance in recovering my disabled account as it is crucial to me. Your help in restoring my account would be greatly appreciated.
Reported by GetHuman-frenzver on Thursday, December 26, 2019 11:20 AM
I recently updated my telephone number on Facebook, and after doing so, I received a code which locked me out of my original account featuring a Missouri Rock Album picture. Unfortunately, I also lost a new message from a friend that I want to keep in touch with. My email is [redacted] I had an old number, [redacted], which I just updated to [redacted]. I was prompted to create a new password and enter a code. I would really appreciate any assistance in accessing my original Facebook page. Thank you.
Reported by GetHuman4152956 on Thursday, December 26, 2019 11:53 AM
Profile Name: Amila Suranga A person in my friend's list, identified by the above name, took one of my photos from my profile and posted it alongside their own pictures, some of which feature a musical band. After I called and asked them to remove my photo, they initially took it down but then posted it separately on their wall. Despite my repeated requests, they have not taken it down. I am seeking assistance in having my photo removed from someone else's profile, even though they were previously on my friends list. I have already unfriended and blocked them this afternoon due to this situation.
Reported by GetHuman-shaasiri on Thursday, December 26, 2019 11:53 AM
Please assist me with my Facebook account issue. My Facebook ID name is Shakib Hossan. The associated phone number is [redacted]4, and the connected Gmail is [redacted] I am unable to access my Facebook account, which is crucial as it contains important information. I have attempted to reset my password, but I am not receiving the verification code on my Gmail or phone.
Reported by GetHuman-shakibho on Thursday, December 26, 2019 12:14 PM
I was streaming PUBG Mobile on YouTube when my account, linked to Facebook, was compromised. A hacker requested a password reset during the stream, and all my account details were changed, including the password, email, mobile number, and username. This incident occurred this morning.
Reported by GetHuman-malekyam on Thursday, December 26, 2019 12:27 PM
I was in a relationship where I was forced to give my passwords to social media accounts and emails. Now that I have left, he has deleted my email, which I used to verify my Facebook account. I would like access to my Facebook to reach out to friends and block him from my page. My Facebook email is [redacted], but I no longer have access to it. The email I provided last time was sinmisty1127@gmail, but he deleted that one too.
Reported by GetHuman-sinmisty on Thursday, December 26, 2019 1:07 PM
I've been unable to access my Facebook account for over a week. I rely on it for music and show updates. I suspect it was hacked and disabled. Despite sending an appeal with my photo ID, I've received no response. If anyone from Facebook support sees this, I would appreciate it if you could help me regain access to my account. My account is under the name "Jeffery Cleary AKA Jeff Ketamine."
Reported by GetHuman4153154 on Thursday, December 26, 2019 1:16 PM
I am having trouble accessing my Facebook account. A prompt appeared asking for a new password due to suspected hacking. I changed the password but it didn't work. Another prompt requests my mobile phone number, but I don't have one. I am unable to proceed past this point. Someone is posting in my chats on Messenger. I urgently need help resolving this hacking issue. Your assistance would be greatly appreciated. Thank you.
Reported by GetHuman-darleyjo on Thursday, December 26, 2019 1:27 PM
To the Facebook Team, I am Nafij, known as Kjutt Panda on Facebook. My personal account has been disabled, which was my genuine account. I am certain that my account was disabled in error. I kindly request you to reinstate my disabled account. I want to clarify that my account was hacked some time back, and the hacker altered my name, password, and email address. Although I managed to recover my account, I was unable to change my name at that time. Thank you, Facebook Team.
Reported by GetHuman-moumitkh on Thursday, December 26, 2019 2:01 PM

Help me with my Facebook issue

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