Facebook Customer Service Issues

Archive 1137

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1137. It includes a selection of 20 issue(s) reported December 20, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need assistance accessing my Amazon account. A few days ago, I logged out, but now I can't log back in. I no longer have access to the phone number or the Yahoo account linked to it. It's crucial to recover this account. The account name is Bree Queen with a profile picture of a smiling dark-skinned girl. If you see this, please assist me. My email is available for communication.
Reported by GetHuman-breequee on пятница, 20 декабря 2019 г., 23:19
I am having trouble receiving a friend request from my boyfriend on Facebook. Despite not blocking him, his profile does not show up when I search for him. Even though we can chat on Facebook messenger, I am unable to access his profile from there due to an error message. How can we fix this issue?
Reported by GetHuman4130840 on пятница, 20 декабря 2019 г., 23:28
My Facebook account got disabled because I didn't set up a way to recover it after resetting my mobile device. I had two-step verification enabled, and now Facebook is asking me to verify using a number that I no longer have access to as it was in storage. I reported it lost, but later found the SIM card. I asked Facebook to send me codes, which I received, but now they are asking for security checks using old mobile numbers that are no longer available to me. I have no way to access those numbers. I am feeling upset as my account holds all my personal photos, family connections, friends, and my page. I really need help to regain access to my account.
Reported by GetHuman-aqleemah on суббота, 21 декабря 2019 г., 0:28
After getting a new computer and Office student [redacted] software, I decided to start fresh with a new email address. Unfortunately, I ran into troubles with Facebook. Every time I posted in my group "Noi della Provincia di Messina nel Mondo," Facebook notified me that the post was blocked. Despite trying various solutions, none have worked. I am quite disappointed by this situation. Is there a way to go back to how things were before? I also noticed that my group's membership decreased from [redacted] to [redacted] since using the new computer, and this change seems impossible to me. I am confused by Facebook's control and would appreciate if this issue could be resolved.
Reported by GetHuman-scamarda on суббота, 21 декабря 2019 г., 0:30
I attempted to create an Instagram account using a newly made email and an available username but encountered an error prompting me to try again later. On my second try, Instagram informed me that both the email and username were already in use. This seems unrealistic as the username was free during my initial attempt and the email was newly created that day, making it impossible for anyone else to have taken them. Considering this, it would not have been feasible for someone to verify the email address as it had just been set up. How can I rectify this issue and proceed with the email and username I originally selected?
Reported by GetHuman-davidaft on суббота, 21 декабря 2019 г., 0:40
My account was hacked recently, and although I managed to regain access, I am unable to sign in. The hackers may have changed the phone number associated with my account, but my original number is [redacted], as you can verify on my profile. Please send the verification code to this phone number, as I am not receiving emails, except for notifications. I need assistance to access my account again. You can now reach me at [redacted] as my Yahoo account is no longer active. I am puzzled by receiving notifications at [redacted] without any email correspondence regarding this issue.
Reported by GetHuman-grjeifa on суббота, 21 декабря 2019 г., 1:03
I recently experienced an unexpected log out from my Facebook account. Despite entering my password correctly, I encountered a security check for the first time. The verification code was sent to an old phone number that is no longer active, and unfortunately, Facebook's verification options are limited. While I am unable to submit my ID for verification, as my account is still active (just not visible to friends), other verification methods such as using trusted contacts are not available. Attempts to report a possible hack led me to the same cycle of password change and code sent to the inactive number. In frustration, I attempted to create a new account with a different email address but the same name. Surprisingly, the new account worked initially for 20 minutes before being disabled.
Reported by GetHuman-thleiper on суббота, 21 декабря 2019 г., 1:11
I received a message asking me to link my Facebook and Instagram accounts using my email address [redacted] When I tried to enter the code, it did not work. However, I followed the prompt to log in using my Instagram account associated with the same email address.
Reported by GetHuman4131200 on суббота, 21 декабря 2019 г., 1:17
I set up a Facebook page for my friend but had trouble adding her as an admin because I forgot my password. After attempting it multiple times, Facebook requested a picture ID to verify my account. I uploaded a picture of myself instead of an ID and am unsure how long it will take for them to unlock my account. I recently funded my ads manager for Christmas, so this delay is concerning.
Reported by GetHuman-vdjkenzy on суббота, 21 декабря 2019 г., 1:21
I got logged out of Facebook and Messenger on my phone. When trying to log back in, it said my password was incorrect. I tried to recover my account but didn't receive the confirmation email to my new email address. I then tried with a phone number and was told to wait without a specific period. After waiting 24 hours and trying again today, I still can't access my account. I can't contact Facebook without being logged in, which is impossible since I can't reset my password.
Reported by GetHuman-kerinao on суббота, 21 декабря 2019 г., 1:28
My Facebook account got disabled because the name I used was considered "Not my Real Name," despite it being my true identity. I tried submitting a copy of my ID, but I found out they might not respond if the names don't match. Since I used a pseudonym, they won't match, even though my ID has my real name. I now want to rectify this by using my actual name but unsure if they will reply. I need to reach out to them to understand the correct process to avoid a permanent lockout.
Reported by GetHuman-lifeisca on суббота, 21 декабря 2019 г., 1:51
I am having trouble logging in as it requires me to verify my identity on a phone or computer I have used before. I have tried all the options displayed, but there is no way to confirm them even though I have used them in the past. The page does not provide me with a way to verify my identity. I only have one option to confirm, and I am unable to select any other option. Your assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman4131431 on суббота, 21 декабря 2019 г., 2:21
You suspended me for my anti-animal abuse post simply because I criticized the circus! I find it astonishing! You suspended me for an article I shared about the treatment of Walmart employees. Today, I noticed that I was indeed suspended, while two individuals above me in the comments used offensive language and are still active! This situation is unbelievable. The initial two suspensions were unfair, and this biased behavior on Facebook is becoming tiresome. It's bad enough that you played a role in electing the current president, and now this!!!! I will report your actions and the reason for my suspension to the media. I work in public relations for a major company, and although I understand it may not have a significant impact, I will make sure to inform others.
Reported by GetHuman-wowfu on суббота, 21 декабря 2019 г., 2:57
On either October 27 or 28, [redacted], I tried to open my game, PUBG MOBILE. It prompted me to log in using Facebook or Google Play. Since my account was linked to Facebook, I proceeded with that option. However, I was informed that my account had been disabled. I then attempted to access my account through Google Play and discovered that it had been disabled. Someone had changed the profile picture (dp) and was using my account to play. This situation has left me puzzled. I kindly request assistance in reactivating my account as I have valuable items saved there. Your prompt help in resolving this matter would be greatly appreciated.
Reported by GetHuman-mkanishk on суббота, 21 декабря 2019 г., 2:58
My account was hacked, and all my information was changed, including my email for password recovery. The hacker tried to access my friends' accounts as well, leading to my page being reported and shut down. My Facebook contains important pictures of my kids and family since [redacted]. Please assist in recovering either my account or the pictures, as they hold significant sentimental value to me.
Reported by GetHuman4131557 on суббота, 21 декабря 2019 г., 3:08
My Facebook account got disabled when I tried to log in from my new phone with a different number than the one on my account. Despite following the steps provided, I ended up uploading a photo of myself with black sunglasses as suggested. However, two days later, I received a notification that my account has been disabled. I am unsure about the reason and seeking assistance on how to recover my account.
Reported by GetHuman4131598 on суббота, 21 декабря 2019 г., 3:23
I recently experienced harassment and bullying on Facebook. A young woman repeatedly targeted me on my own page, then proceeded to post a screenshot of it on her own page without my consent. This led to further bullying from her and her Facebook friends. Despite reporting the incident to Facebook, it was not deemed as harassment. I did not authorize her to share my name and photo as my page is private. She did bully and harass me, which is unacceptable. I want to maintain my page's privacy and do not wish to be subjected to ongoing bullying. Despite my attempts to address this with her politely, she removed my comments and unfriended me. I plan on involving the authorities to address this issue.
Reported by GetHuman-grace_ou on суббота, 21 декабря 2019 г., 3:37
Hello, Facebook Team, I believe there was a mistake in your security system that led to the unnecessary removal of my account without any valid reasons. Upon logging in, I received a message indicating that my account had been disabled. I have always used my own clear photo and have not engaged in identity theft. This account is very old and holds significant importance to me, as it contains family pictures and important documents. I kindly ask for your assistance in reactivating my account promptly. Thank you for your help. Name: Dursaa O Abaadir Email: [redacted] Date of Birth: 28/6/[redacted] Phone: [redacted]
Reported by GetHuman4131702 on суббота, 21 декабря 2019 г., 4:04
I forgot my Facebook password and tried to reset it through Microsoft support. However, I realized later that I was using someone else's login information. I have submitted my ID photo twice but received a message saying there was not enough evidence. I tried again last night, but I have not received any response. My email and phone number are not linked to my Facebook account, and it still has my old number on file.
Reported by GetHuman-grantbur on суббота, 21 декабря 2019 г., 4:17
Today, on December 21, [redacted] in the morning, I attempted to access my Facebook account. After entering my password and email address, I was prompted to verify my identity. I opted to receive a code via email for verification. Once received, I entered the code and followed the instructions to change my password. Upon changing my password, I tried to log in again, only to find that my account had been disabled. I am unsure what steps to take next, and would appreciate any assistance.
Reported by GetHuman4131797 on суббота, 21 декабря 2019 г., 4:48

Help me with my Facebook issue

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