Facebook Customer Service Issues

I am experiencing difficulties accessing my Facebook account. I recently got a new phone due to issues with my previous one, which was set to log in automatically. Since the screen of my old phone stopped working, I am unable to retrieve any information from it. Now, when trying to log into my Facebook on the new device, it's stating that the email linked to my account is not recognizable to me. I am puzzled by this unfamiliar email associated with my account and believe that it does not belong to me. I am uncertain how my email and password were altered. I need guidance on how I can regain access to my account. The email provided below is the correct one for my account.

My Facebook account was disabled by mistake. I have not posted anything violating Facebook's policies. I am unsure why my account was disabled, as I have all the necessary supporting documents like my registered mobile number, email address, and ID proof. I have already submitted my ID to Facebook, but my account is still disabled. This situation is causing me significant problems as I am unable to connect with my friends and family for job search purposes. Please assist me in resolving this matter. Thank you.

Dear Customer Service, I am Dr. S.E.T. and wanted to express my thanks for your past help. On November 24, [redacted], my account was verified with my government ID cards. However, my Facebook account was recently disabled without explanation. I abide by Facebook's rules and community standards, being a long-time user and respected member. I manage groups and pages essential to me and urgently need my account reinstated. My account has been previously verified. Please assist in reactivating it promptly. Account details are as follows: Name: S.E.T. Profile link: [redacted] Email: [redacted] Thank you for your understanding and support. Best regards, Dr. S.E.T.

I deactivated my account because it was hacked. I created a new one, but I need to access my old account to link it to my mobile game and retain my progress. I can't remember which email was used for the old account, and the password doesn't work. I'm unsure if the deactivation caused the issue. I simply want to sign in to connect my game.

I believe my account has been hacked as the password has been changed, and I am unable to log in. This account is very important to me, and I no longer have access to the phone number or email linked to it. The hacker made a post about depositing money into bank accounts, which is concerning. I need assistance regaining control of my Facebook account as soon as possible.

My account was compromised, and when attempting to recover access through your system, I found that my original email address associated with the account was no longer available as an option for password resets. Another email address has taken over MY account. Consequently, when requesting a password reset, it goes to a different email that I cannot access. Can my original email be linked back to the account, or do I need to begin anew?

My employer has illegally accessed my account while I was out sick. They pretended to be me and changed the password, gaining access to my Facebook account and messages. They have breached my privacy by pretending to be me. All my emails were being forwarded in my absence. My Facebook messaging is connected to that account and I cannot deactivate or save the messages without the password. They refuse to give it back to me. I am speaking with an attorney and will be filing a cybercrime report today. I need to reach out to Facebook regarding this issue, but finding the right contact information has been challenging. Thank you.

On 12/12/18, my father, Anthony Rella, passed away. He shared his login information with us just in case. Unfortunately, his widow, April Rella, gained access and deleted his account without our consent. This account holds precious memories, photos, and comments that are invaluable to me, my sister, and his granddaughter. I am reaching out for assistance in retrieving this account and transforming it into a memorial page to preserve these cherished memories. Your help in this matter is greatly appreciated.

I've been using Messenger without a Facebook account (I initially signed up with just my phone number and name). My Messenger account didn't have a password. I recently had to create a Facebook account to livestream a funeral. After that, I couldn't receive messages on Messenger, only send them. Moreover, others couldn't send messages to me either. I attempted to resolve this by deleting the Messenger app. Unfortunately, now I can't even sign in because it's asking for a password. I'd appreciate any assistance with this issue.

On 12/11, I made a comment on Facebook that was reported as bullying. My comment, "There is more of us than all of you that are uneducated trolls," was not directly aimed at a specific individual. It seems like Facebook is monitoring certain users more closely. This situation is escalating, and it's distressing. The upcoming year might bring more challenges. I believe the main issue is with the enforcement of policies. The stress from this has caused my blood pressure to rise, making it difficult to stay connected with loved ones during the holiday season. As a disabled individual since January 18, not being able to use my computer to interact with friends has been my only source of joy.

I need to share the continuation of my situation regarding my blood pressure. I have not had access to my medication as my primary doctor requires an appointment for a refill. Unfortunately, my car is inoperable, and my arthritic hip makes it impossible for me to drive to the appointment. While I have been monitoring my blood pressure daily and it has been normal, yesterday it spiked significantly. I am frustrated with the lack of response from FB regarding my concerns. Due to this, I may have to seek help at the emergency room, which is a financial burden I cannot handle. Living on a fixed income from social security makes it challenging to make ends meet, especially with unexpected situations like this. I am running out of food and won't have more until I receive my next payment in about four weeks. I am hoping for a resolution from FB on my account issue, as their current response does not seem fair to me. Thank you, Linda M. A., RN.

I was known as Laureen and am now Lori Kopp. I need assistance with my Facebook page. Following a hacking incident on the Laureen Kopp page where items were sold on Marketplace without my permission, I've been trying to have it removed without success. Another page exists with duplicate photos of me and my husband, labeled as Laureen at the top. Also, there's a page with my photo but lacking my friends, labeled as Lori Kopp. My preferred page displays cats in the background with a circular photo of my husband and me, and I'd like my friends added. I prefer the name Lori Kopp or simply Lori displayed. Can the unnecessary accounts be deleted, keeping only the one I described? I want to avoid the marketplace page and don't wish to re-add all my friends. For clarity, please reach out via email or at [redacted].

I recently got a new phone and installed the Facebook app. Unfortunately, I'm having trouble logging into my account because I forgot my password. When I try to retrieve a login code via text message, I'm not receiving it on my phone. While my phone number is linked to my Facebook, my email is not. I need urgent assistance on how to regain access to my account without the password or the verification code. Any help would be greatly appreciated.

I'm Muez S. I changed my Facebook password a few months ago and now can't remember it. I didn't save it on my iPhone either. My recovery email is an old hotmail account I can't access. The cellphone code I receive is incorrect. I can access Facebook on my iPhone but not on my laptop. Please assist me.

I shared my experience of an abusive relationship and assault involving someone in my area. Upon my post gaining attention, I briefly unblocked the individual to view their profile, only to discover they had deleted their Facebook account. Subsequently, he created a new profile where he is now denying the events and accusing me of falsehood. Facebook is currently preventing me from re-blocking him for a few days. He must not have access to my page to prevent further contact or attempts to take down my post. Over 50 women have commented with similar encounters, and others have contacted me privately. It is crucial to prevent him, Hanan Khan from Fayetteville, AR, from accessing my profile for the safety of myself and other women who have bravely shared their stories.

I submitted a complaint a little over a week ago, but I have not received any response. Basically, I believe my ex used someone else's profile to send me highly inappropriate messages. I contacted the police and they advised me to reach out to Facebook. I would like them to be addressed as the messages contain sexual content that made me uncomfortable. Although I replied expressing my unhappiness, I would appreciate some action being taken. I hope you can identify if it was indeed my ex behind these messages. Thank you.

Half a year ago, my ex and I broke up. He still has photos of me on his public page, which makes my current partner and me feel uncomfortable. I want these photos removed as they remind me of a traumatic relationship. I've tried removing my tag, but it hasn't solved the issue. Facebook suggested blocking him, but that won't remove the photos. I've asked him to take them down, but he refused. Can anyone advise on how I can get these photos of me removed from his Facebook page?

My father deactivated his account a few years ago and now wants to reactivate it. We followed the steps for Facebook recovery. They showed some friends from his friend list whom he no longer knows or recognized. Facebook advised to keep checking back on the list if he doesn't have their contact information as it refreshes every few minutes. We have been checking back for several days now, but there has been no update. He is eager to regain access to his account. Is there any way to resolve this?

I have been unable to access my account since December 4, [redacted]. Despite changing my password multiple times, I am still locked out as I am being prompted for a security code which I do not know how to obtain. The issue lies in the fact that I no longer have access to my old number, [redacted], which was linked to an expired TextNow account. I recently regained access to the number and updated my account information with my new number, [redacted], on my new iPhone. Upon attempting to locate my account, a profile with the name "Gary Stafford" appeared, leading me to suspect foul play. I am using a two-factor authentication app with my Facebook email [redacted] on my new device, but the code provided is not working despite numerous attempts. I have exhausted all possible solutions and am eager to regain access to my account.

I'm trying to figure out how to get verified without a cellphone. I only have a home phone and internet. I really don't like cellphones and don't want to get one. I'm concerned about the security risks associated with using a cellphone online. There are many of us who choose not to have cellphones. Companies like Facebook should develop a less invasive verification system for users like us.