My Facebook was hacked. I set up a two step authorization but the hacker must have chan...

GetHuman-aarenrhe's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-aarenrhe may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-aarenrhe's own words
My Facebook was hacked. I set up a two step authorization but the hacker must have changed my phone number because I am not reviving my code bia text. I set up the app Authy to produce Facebook code. It gives me codes but non of them work. I have emailed Facebook several times pictures of myself with a handwritten code along with pictures of my id and haven’t heard anything! It has been almost two whole days and many emails! Please help

GetHuman-aarenrhe did not yet indicate what Facebook should do to make this right.

How GetHuman-aarenrhe fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-aarenrhe
Dec 13th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 232166 others
0 customers following this

Timeline

GetHuman-aarenrhe started working on this issue
Dec 13th, 2019 1:25am

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