Facebook Customer Service Issues

Archive 1090

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1090. It includes a selection of 20 issue(s) reported December 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I had a page called "Made With" that I used temporarily to promote my new product "5 Things." Originally, I set up the username as @5thingstoday for easy access to the product. Since I couldn't change the name of the page, I created a new one and changed "Made With" to "madewithtoday." Now, when I try to set the username for "5things" as "5thingstoday," it says the username is already taken. Can someone help me with this issue?
Reported by GetHuman4082573 on Thursday, December 12, 2019 6:57 AM
Hello. Facebook banned my Facebook and Instagram accounts. I believe it happened due to some humorous videos we were exchanging, which I mistakenly thought were allowed. I really need my Facebook account back because it contains important work contacts and is the main way I stay in touch with my family. If I don't regain access soon, my family may think something terrible has happened to me. Please help me recover my Facebook account. Thank you for your understanding, and I apologize for violating Facebook's rules. Thank you.
Reported by GetHuman-jacubben on Thursday, December 12, 2019 7:33 AM
Hello, I am seeking assistance regarding my wife's Facebook account that was compromised. The account details were altered, with the exception of the friend list. Previously linked to the account was the phone number +[redacted][redacted] registered under the name Jennifer Duru. The perpetrator modified the information, changing the name to Robin Van Grevenstein. I kindly request the restoration of the account to its original state for Jennifer Duru. Your prompt action to rectify this situation and restore the account's integrity would be greatly appreciated. Thank you for your attention to this matter.
Reported by GetHuman-mentorl on Thursday, December 12, 2019 7:35 AM
Hello, I'm seeking assistance as I'm facing an issue with my Facebook account. Recently, I changed my password and upon trying to log back in, I encountered an error message preventing me from using certain features. Subsequently, I attempted to reset my password again. Unfortunately, the phone number associated with the account is no longer in my possession as it was linked to my first SIM card which I no longer have access to. Can anyone advise me on how to update the phone number on my Facebook account so I can receive a verification code and regain access to my account? My Facebook account holds sentimental value as it contains cherished memories of my family. Your help in resolving this matter is greatly appreciated.
Reported by GetHuman4082657 on Thursday, December 12, 2019 7:45 AM
Hello, I recently posted a walking frame for sale, but I feel unfairly targeted by the platform. I carefully reviewed the terms and believe my post complies as the item is not mentioned in the prohibited list. Despite this, I am facing restrictions while seeing many similar listings in the marketplace. Continuing with this treatment may lead me to escalate the matter legally since I am confident I'm not violating any rules. It is disheartening to repeatedly face threats of losing access without valid reasons.
Reported by GetHuman-toxic_ac on Thursday, December 12, 2019 7:55 AM
I'm trying to link my Instagram profile to my Facebook page. I am an admin on this page and created the Instagram account. Initially, the pages did not appear in the 'Edit Profile' section, but now they do, indicating that Instagram and Facebook recognize my admin status. However, when I select the correct page and click 'Done', it just reverts without making the connection. I've reported the problem to Instagram numerous times but have not received any response. This issue must be resolved today as I am managing it for a client who requires it promptly.
Reported by GetHuman-kaylinst on Thursday, December 12, 2019 7:57 AM
I was on Facebook when I received a notification stating that someone reported my account for pretending to be someone else. I submitted my ID to prove that I was not impersonating anyone, but Facebook sent me an email informing me that my account was scheduled for deletion on the 26th. Now, my account is disabled due to being too young for Facebook, even though I am 19 years old, well over the age of 13. I am quite confused and in need of assistance to restore my account and prevent it from being permanently deleted.
Reported by GetHuman3861850 on Thursday, December 12, 2019 8:05 AM
Dear Facebook, I am writing to address an issue with the post option on my page. A few days ago, I was blocked for uploading a wrong post, which was a mistake for which I apologize. However, since then, I have not been able to see the post option on my page. Given that we upload posts daily, it is crucial for us to have this feature available. I kindly request that you enable the post option on my page at your earliest convenience. Our Facebook page is named "जय जय माँ चिन्तपुरनी जय जय माँ छिन्मस्तिका Daily Live Darshan." Your assistance in resolving this matter promptly is greatly appreciated. Thank you.
Reported by GetHuman4082728 on Thursday, December 12, 2019 8:25 AM
Hello, I'm experiencing an issue with my Facebook account. I have been posting in several groups, but suddenly, I am unable to access my account. This is my authentic and longstanding Facebook account, not a fake one. It holds significant value to me as it spans over 7-8 years, containing numerous photos and memories. Could you please assist in restoring my account? You can reach me via email at [redacted] regarding this matter. Thank you, Janus Calima Tan.
Reported by GetHuman4082732 on Thursday, December 12, 2019 8:27 AM
I recently logged out of my messaging app, which is also linked to Facebook. When attempting to log back in, I encountered difficulty with the password. After resetting it, I still couldn't access my account. In a previous similar situation, I created a new account using the same details, causing a mix-up. Now, I cannot locate my original account. I possess all the necessary information for the initial account and need guidance on how to unlink and access it again.
Reported by GetHuman-dahaleyw on Thursday, December 12, 2019 8:32 AM
I had to send a picture of my ID to prove my identity as my Facebook account was disabled at first for impersonation. However, I received an email stating I am not old enough to have a Facebook account and it is set for deletion this month. Despite being nineteen, much older than thirteen, I'm confused. I need help contacting Facebook to reinstate my account, as it seems my ID was not reviewed properly. I have all the necessary information for the account, including email, password, and phone number.
Reported by GetHuman3861850 on Thursday, December 12, 2019 8:36 AM
Hello, I am seeking assistance with deactivating an old Facebook account that has become a source of harassment for me. I am unable to access the account, as I do not recall the password and no longer have access to the associated email address. The account is registered under the name Masrufah Sias, a female born on September 15, [redacted]. The individual harassing me is causing significant negative impacts on my life through comments on this account. Despite my efforts, I have been unsuccessful in reaching out to Facebook for help in permanently removing or deactivating this account. Any guidance to resolve this situation would be greatly appreciated.
Reported by GetHuman-masrufah on Thursday, December 12, 2019 8:37 AM
Dear Facebook Team, I am writing to address an issue I encountered while trying to switch on my professional account on Instagram. Upon pressing the promote button, I was prompted to log in to Facebook. After clicking on allow, my Facebook account got locked with a message stating, "For your account security, please verify your account." Despite attempting to verify with a recent comment, Facebook indicated that the comment was incorrect. I kindly request your assistance in resolving this matter promptly. My Facebook email address is [redacted], and my username is Abhishek Pandit (Anshu). Thank you for your attention to this issue. Sincerely, Abhishek
Reported by GetHuman4082777 on Thursday, December 12, 2019 8:47 AM
I am having trouble accessing my account [redacted]. The email associated with it, [redacted], is no longer in use. My sister, Monika Kuc, informed me that my ex-wife had been using the account last year and changed the password. I would appreciate any assistance in recovering access to my account. I am willing to provide identification documents to confirm ownership. Please contact me at my new email, [redacted] Thank you.
Reported by GetHuman4082840 on Thursday, December 12, 2019 9:11 AM
I am facing online slander that has impacted my life significantly. A bartender made false accusations about me being a scammer after a misunderstanding with my new ATM card. Despite reporting this, it hasn't been addressed appropriately. These malicious posts are affecting my reputation in my small community in midtown Sacramento and even causing problems with my loved ones abroad. This situation is unjust and I, Reginald Edward S., am seeking resolution promptly with the help of my attorney. The lack of response and support from your platform is contributing to the distress caused by this slander.
Reported by GetHuman-dridri on Thursday, December 12, 2019 9:14 AM
Hello, I am a Pakistani citizen and have been using Facebook for the past four years. Unfortunately, I have encountered a significant issue with my accounts as three of them have been disabled for the last six months. 1. [redacted] ([redacted]) 2. [redacted] ([redacted]) 3. [redacted] ([redacted]5) I apologize for any mistakes that may have led to this situation and assure you that it won't happen again. I humbly request the immediate restoration of my accounts. Thank you for your understanding. Best regards.
Reported by GetHuman4082896 on Thursday, December 12, 2019 9:31 AM
I had a conflict with my daughter, leading to her taking off with my phone due to a restraining order. As a result, she's now altering my account passwords. I obtained a new phone but can't access my account, which houses my cherished Facebook connections and photos. It's crucial to resolve this matter swiftly without losing my valuable data, given that I did not authorize these modifications. Your assistance in rectifying this is greatly appreciated.
Reported by GetHuman4082940 on Thursday, December 12, 2019 9:53 AM
Good evening, I need assistance with accessing my Facebook account. When attempting to log in, I received a message stating that my account is under review for a photo verification and I have been logged out for security reasons. Please help me regain access to my account. Thank you. From, Apopoy Email: [redacted] Phone: [redacted]9 Gmail: [redacted]
Reported by GetHuman-baltfari on Thursday, December 12, 2019 10:01 AM
Greetings, I am seeking assistance on behalf of my friend, Bert Ge, in recovering his Facebook login information. His FB-ID is [redacted][redacted]. We are willing to provide any necessary proof that I have been delegated this task. Additionally, his four Facebook friends are available to confirm any details required. The issue at hand is that the login email associated with his account is no longer known to him. The anonymized version of the email is "b********[redacted]," likely linked to his name, "bert.goehler." Is there a way to regain access to his account under these circumstances? We are prepared to provide any requested evidence to assist in resolving this matter. If recovery is not feasible, kindly inform us so we can create a new account. We would then request the old account be either deleted or hidden. Thank you for your attention to this matter. Kind regards, Sidney Ihlenfeld
Reported by GetHuman4082966 on Thursday, December 12, 2019 10:02 AM
I need assistance with the password recovery for a friend who is not internet-savvy. This is a genuine plea for help. Four friends on Facebook can vouch for me that Bert G., with the FB ID [redacted][redacted], has entrusted me, Sidney I., to address this issue on his behalf. The challenge lies in him not recalling the email. It may resemble "b********[redacted]", possibly linked to his name, Bert Göhler. Can any help be extended in this matter? We are willing to provide any necessary evidence or verification that I am acting at the behest of the authentic account holder. Sincerely, Sidney I.
Reported by GetHuman4082966 on Thursday, December 12, 2019 10:10 AM

Help me with my Facebook issue

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