Need to get original Facebook to allow me to post. Best Buy did not do a good job and I have been trying and trying to have someone help me.

GetHuman-privacyf's Recover Disabled Account issue with Facebook from December 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-privacyf's own words
After hacking in July, BestBuy Store didn't do a good job in helping me recover. In addition to other mistakes, they created a new facebook site for me, incomplete in a number of problems. I hated it, but they told me my old account could not be recovered. A couple of weeks later a friend called and told me to type my name in the Search block and it would bring up both the one I have had for... ... After hacking in July, BestBuy Store didn't do a good job in helping me recover. In addition to other mistakes, they created a new facebook site for me, incomplete in a number of problems. I hated it, but they told me my old account could not be recovered. A couple of weeks later a friend called and told me to type my name in the Search block and it would bring up both the one I have had for years and years, and it did! I loved to having it back because it also had photos of my son, who died in March, in addition to over *,*** friends (as I was once an actor, a singer and writer) many of whom I was in touch with. I used that one until some day last week, when it lost the white block that comes up where one can post messages. It's on that new account, which I do not want at all, but gone on my favorite and long-held Facebook page. I am a senior and disabled, Facebook is one of my connections to the outer world. Can someone help me with bringing the old account back to life? Thank you... fingers crossed!
Best Buy originally told me that they had to create a new account, because my old one was not Facebook. Not accurate, found it myself simply by searching, but cannot post.
I would like my original Facebook to let me post on it. It has all the information of my life there, I'm disabled and it is my link to the world. Please be sure it is not the site created by Best Buy. My real account has a large picture of my sister who had Down Syndrome, that's the one I want.
I have been a customer of Geek Squad for a long, long time, several decades and have bought many things from Best Buy since they first opened.
No way to do so.
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Recover Disabled Account issue
Reported by GetHuman-privacyf
Dec 10th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 231165 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-privacyf started working on this issue
Dec 10th, 2019 10:03pm
GetHuman-privacyf indicated the issue is not fixed yet.
Dec 11th, 2019 6:23pm
GetHuman-privacyf indicated the issue is not fixed yet.
Dec 11th, 2019 10:09pm
GetHuman-privacyf indicated the issue is not fixed yet.
Dec 11th, 2019 10:16pm
GetHuman-privacyf indicated the issue is not fixed yet.
Dec 11th, 2019 10:20pm
GetHuman-privacyf indicated the issue is not fixed yet.
Dec 13th, 2019 11:01pm
GetHuman-privacyf indicated the issue is not fixed yet.
Dec 13th, 2019 11:02pm
GetHuman-privacyf indicated the issue is not fixed yet.
Dec 13th, 2019 11:05pm
GetHuman-privacyf indicated the issue is not fixed yet.
Dec 13th, 2019 11:12pm
GetHuman-privacyf indicated the issue is not fixed yet.
Dec 14th, 2019 7:04pm
GetHuman-privacyf indicated the issue is not fixed yet.
Dec 14th, 2019 7:34pm
GetHuman-privacyf indicated the issue is not fixed yet.
Dec 14th, 2019 7:34pm
GetHuman-privacyf indicated the issue is not fixed yet.
Dec 14th, 2019 7:35pm

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