Facebook Customer Service Issues

Archive 1073

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1073. It includes a selection of 20 issue(s) reported December 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I encountered an issue with my Facebook account. Yesterday morning, while using the app, I received a notification stating that my session had expired. Upon returning home and attempting to log in, I was informed that my account had been disabled for reasons unknown to me. I assure you that I only have one Facebook account, and this is the one in question. I am seeking assistance in recovering my account, and I am willing to provide any necessary identification. I attempted to appeal the decision but encountered difficulties due to my account being linked to a mobile number. Your help in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-badhonpa on Monday, December 9, 2019 7:20 AM
Hi, I'm Rashmi Kumari. I've been unable to post on any page and if I manage to, it says my posts are not visible to others. A few days ago, I was asked to verify if I was a robot by choosing images with traffic signals in a group I'm a member of. I might have selected the wrong image, and since then, Facebook has restricted my posting privileges for 10 days until December 5th at 9:30 AM. Today, I attempted to post again, and while I can post now, it states that nobody else can see my posts due to Facebook standards against false advertising, fraud, and security concerns. I seek assistance in resolving this matter.
Reported by GetHuman4064335 on Monday, December 9, 2019 7:35 AM
Hello, I requested to permanently delete my Facebook account on February 1st. I recently tried to sign up again using the same email address, but upon logging in, I received a message stating that my account has been disabled. When attempting to seek assistance by visiting the Help Center, I encountered issues. I require access to this email-associated account as I have synced some games with Facebook, yet I am currently unable to retrieve them.
Reported by GetHuman4064338 on Monday, December 9, 2019 7:35 AM
I have a Facebook account under the name Aarohi Sharma that is logged in with the number [redacted]. For Facebook verification, a six-digit code is being sent to my mobile number [redacted], but the issue is that I don't use this mobile number, so I am not receiving the code. The second option is to identify friends' photos, but the problem is my friends list is extensive, making it difficult. Please assist me as I urgently require help. My email is [redacted]
Reported by GetHuman4060896 on Monday, December 9, 2019 8:08 AM
I tried to log in, but I couldn't remember my correct password, so I entered a wrong one. Facebook then prompted me for a security check, which I don't know how to deal with. I've tried resetting my password several times, but I keep facing the same login issue with the security check. It's also asking me to seek help from my friends, but I'm not sure what to do. I don't have much computer knowledge and haven't taken any courses on it. Please assist me.
Reported by GetHuman4064439 on Monday, December 9, 2019 8:25 AM
Dear Facebook team, I have been a user of Facebook for the past 7 years. My friend, who owns the Facebook business page "Threads," has been experiencing issues with her URL "www.Threadslabel.com" being blocked on Facebook for the last 5 months. I am kindly requesting a manual review of the "Threads" page to unblock the URL as it does not contain any spam and offers good products and services that do not violate any Facebook rules. I urge you to take action promptly to unblock the URL "www.Threadslabel.com." Thank you for your attention to this matter.
Reported by GetHuman4064458 on Monday, December 9, 2019 8:33 AM
I'm having trouble accessing my account because the mobile number and email I originally used have changed. I used to log in with [redacted] and my old phone number was [redacted]. Can you update my account to use the phone number +[redacted] 83 [redacted] for login purposes and send the password reset there? I remember my old password, but I'm unable to pass the security check. My alternative email is provided below and is linked to a different account called seoirse art, which I don't use often. Thank you.
Reported by GetHuman4064460 on Monday, December 9, 2019 8:34 AM
I created a new Facebook account, which I've been using for a while now. However, I'm upset that my original account was disabled without any explanation. I have many photos, messages, and important things associated with that account that I would like to retrieve, even if it's just for a short period to get my data back. I haven't received any clarification on why my account was disabled, and after reviewing Facebook guidelines, I didn't violate any rules. My account mainly contained photos of my family and me, as well as linked mobile game accounts.
Reported by GetHuman-tailsdol on Monday, December 9, 2019 8:53 AM
Hello, I'm unsure if I am in the right chat room. My English is not the best, so I apologize for any mistakes. I created a new Facebook profile with my real name and photo, then added around 30 people in a short amount of time. Facebook thought I was fake and requested a photo to verify me. After I uploaded one, my profile was blocked. I sent my ID and password to the help center link a week ago. Can someone tell me the chances of receiving a response or getting my profile back online? Thank you.
Reported by GetHuman4064518 on Monday, December 9, 2019 8:55 AM
I encountered a security issue with my Facebook account where they requested ID verification. I submitted my 10th-grade result, but my account was disabled, possibly due to inadequate verification. I am willing to provide my driver's license as further proof of ownership. I kindly ask the Facebook team to assist in reactivating my genuine account so I can reconnect with my loved ones. I eagerly await a positive response from Facebook. Thank you for your help.
Reported by GetHuman-sauravub on Monday, December 9, 2019 9:21 AM
I am having trouble accessing my Facebook account because it is asking for the security number from my old mobile, which I no longer use. Please do not request the security number from an old, unused mobile number. How can I provide the security number if I no longer use that number? For security purposes, please consider requesting my security number through my Facebook email. If not, I will be unable to access my Facebook account, which is very important to me. Please take this into consideration. Thank you, Facebook administration.
Reported by GetHuman-ruthtiti on Monday, December 9, 2019 9:33 AM
Dear all, I am facing a serious problem with my profile. Someone has hacked my account and is troubling me by asking inappropriate questions and blackmailing me. This person was my Facebook friend, but their behavior has become too much for me to handle. They are creating fake accounts with names like Aman Sharma. This harassment and blackmail have been going on for a while now, and it is causing me a lot of distress. Please take urgent action on this matter. I will provide you with an email address of a relative who can be contacted regarding this issue. Thank you.
Reported by GetHuman-ravirabu on Monday, December 9, 2019 10:03 AM
My advertising account got hacked, and without my knowledge, the budget was altered, and ads were running. I haven't used this account in over two years. Paypal notified me of a £[redacted] charge to Facebook which alerted me to the situation. I've filled out the necessary forms on Facebook, but they are only offering to reactivate my account, which was deactivated due to suspicious activity. I'm reluctant to reactivate it because of the risk of further fraud and because I don't plan to run ads. However, I am adamant about receiving a refund as I shouldn't be held responsible for criminal activities on my account.
Reported by GetHuman4064716 on Monday, December 9, 2019 10:12 AM
Hello, I am Estelle Alais, and my Facebook account was disabled yesterday. Consequently, my Instagram account (@zestellee) connected to it was also disabled. This situation is potentially causing me to lose 8 years worth of memories and photos. In the morning, I received an email notifying me that there was an attempted login to my Facebook account at 11:12 from a computer using Google Chrome near Paris, France. At that time, I was at work in London, a fact that can be proven. During the day, before being logged out of Messenger, I noticed a new person in my conversations and managed to take a screenshot. A stranger named "Ryan Porkett" was added to my friends list without my knowledge. Additionally, my profile picture was changed, which is quite alarming. This morning, I received another email saying my account violated Facebook rules, leading to its permanent deactivation. I urgently need help to address this issue because it is distressing to lose treasured memories, photos, and important conversations. I am currently at a loss on how to quickly reach the Facebook Team before losing everything permanently. I deeply appreciate any assistance you can provide. Regards, Estelle.
Reported by GetHuman4064720 on Monday, December 9, 2019 10:13 AM
Hello, I am Kamal Deep Bajwa from Melbourne, Australia. I would like to inform you that my previous mobile device was damaged, and after purchasing a new one, I encountered issues with my Facebook account. Unfortunately, I am unable to recall the password for my Facebook account and the associated email as well. I have also not received the code on my prior email address. Additionally, I have two contact numbers saved in my Facebook account, but I have not received any codes on the number ending in +[redacted]3. If possible, could you assist me in resolving this matter? Thank you. Regards, Kamal Deep Bajwa
Reported by GetHuman4064721 on Monday, December 9, 2019 10:13 AM
I am experiencing issues with news feed restrictions. They seem to renew every week without any clear reasons. My page has been restricted for two consecutive weeks now. Initially, the restriction was due to uploading a clip with copyrighted content, which was my mistake as I wasn't aware of it. However, even after serving the one-week restriction period, the limitations keep reappearing without any explanations or justifications. I am seeking assistance in resolving this recurring problem.
Reported by GetHuman4064819 on Monday, December 9, 2019 10:46 AM
Dear Facebook Support, I humbly seek your assistance in recovering my Facebook account that was hacked yesterday around 10:30 a.m. on December 6, [redacted] (GMT). Unfortunately, I am unable to retrieve it as I have forgotten the access to the email address registered on the account, [redacted] My account is being misused, posing a threat to other users on my friends list. It is crucial for me to regain access as this account is of great importance to me. I sincerely request your help, although I understand that my recent name change may complicate verification. I have provided attached IDs that may aid in resolving this issue. I kindly urge for your support in restoring my account, as I wish to continue using it. Warm regards, Charmaine B., Real Sunrise
Reported by GetHuman-arenreal on Monday, December 9, 2019 10:55 AM
My favorite account was suddenly disabled without any warning. Facebook claimed I violated their terms of use, which I know I did not. I completed the form for disabled accounts on Facebook, attaching a copy of my driver's license. Surprisingly, I was informed that my identification was insufficient, despite using a US state-issued driver's license as instructed. After resubmitting, I was told my account had been permanently deleted for safety reasons, and that Facebook would not engage in further communication regarding it. I requested clarification on the content that violated the community standards, but to no avail. How do I connect with a real person to appeal this decision?
Reported by GetHuman4045401 on Monday, December 9, 2019 10:55 AM
My email account was hacked, and the hacker changed my Facebook profile picture to something inappropriate, resulting in my account being deactivated and permanently banned. My Facebook profile holds a lot of valuable information for me, and I urgently need assistance in recovering my hacked account. I have already regained control of all the email accounts that the hacker used to gain access to my Facebook and Instagram.
Reported by GetHuman-nilsi_ on Monday, December 9, 2019 10:55 AM
My Instagram account was disabled unjustly for a supposed term violation. I received a suspicious link that sent messages without my knowledge, leading to this issue. I've been attempting to rectify this for the past two days. I completed a form submission and even sent a photo with my username and the code from an email. Please assist me in resolving this matter promptly. Username: Shreyan_1629 Thank you, Shreyan S.
Reported by GetHuman4064913 on Monday, December 9, 2019 11:19 AM

Help me with my Facebook issue

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