Facebook Customer Service Issues

I am seeking permission to feature the Facebook profiles of two individuals in our Welsh-language TV documentary focused on Alzheimer's, set to air on S4C. The documentary spotlights Eirlys Smith, a 55-year-old diagnosed with early-onset Alzheimer’s. The program delves into her experiences as she navigates conversations with professionals and loved ones about the challenges that lie ahead. Eirlys reconnected with an old school friend named Tim after seeing his name in a TV show's credits. Tim is now producing a segment about her life and the impact of Alzheimer's on her. I am eager to receive your response on this matter.

My Facebook account got disabled because I accidentally created a new account while on holiday in Nigeria. I mistakenly used my middle name, Ayoade, instead of Gabriel. I've been Gabriel Adex on Facebook for almost 15 years. I apologize for violating the terms unintentionally. I believed my details would still be recognized. I'd like my original Facebook account restored, as being asked to send friend requests again to all my long-time friends is embarrassing. Please, help me to resolve this. Thank you.

There are concerns regarding Stephanie Amburn and her Limelife by Alcone makeup business. She has faced multiple reports of spam, which she believes are unfounded. Stephanie regularly goes live on Facebook to showcase her products and create a positive environment for makeup enthusiasts. She emphasizes that she does not pressure users for engagement and has not engaged in any impersonation. Unfortunately, her Facebook page was deleted due to excessive negative activity, and even supporters sharing her content are being flagged. Stephanie asks for a review of her videos and posts to address the situation and stop the unwarranted reports. The community notes that others are facing similar challenges with their online businesses and request assistance in resolving the issue to prevent further disruptions.

Yesterday, my account got disabled, and I am unsure why. I suspect it might have been hacked. I received a notification from Facebook about a suspicious attempt a few days ago, prompting me to change my password. My account is under the name David West and is connected to an old email that I can no longer access - [redacted] I have had this account for quite some time and have built a reputable profile on it. Additionally, I am an admin for two other accounts dedicated to sharing information about music events with a significant following, which I cannot currently access.

Hello, I am reaching out on behalf of my friend regarding her hacked Facebook account. She is urgently seeking assistance in having her account removed and ensuring her photos are saved. Despite her efforts to seek help from her friends to block the account, it still remains compromised. The hacker has changed the profile picture but retained the cover photo. Additionally, the account's information has been altered from English to, possibly, Arabic. Although attempts were made to report the issue to Facebook, they deemed it did not violate their community standards. This is particularly distressing as my friend, Lisa Gran, is a mother to a vulnerable daughter with autism, and the account contains images of her family and daughter, posing a serious threat to their privacy. We were dissatisfied with the response received from Facebook, as their commitment to maintaining a safe platform for all users appears to be lacking. Your prompt assistance in resolving this matter is greatly appreciated. Warm regards, Pia Woods

I have been unable to access my business account @runwayboutique_ for almost a week now. After entering my password, a message in Russian appears requesting me to confirm my ownership of the account and providing a "help with log in" button. I received an email from info++[redacted] requesting certain information to retrieve my account, but I am unsure if this email is legitimate. I have already updated the application twice, restarted my smartphone, and attempted to log in from another device, but I am still unable to access my account.

My business ad account has been disabled, despite my good credit card attached to it. Facebook mentioned a dispute with my bank as the reason for the disabling, but I'm confused about who initiated the dispute. Facebook advised me to contact my bank for resolution. I seek clarity on the situation so I can explain it accurately to my bank and resolve this quickly. I would appreciate any guidance on how to address this issue. Thank you.

Hello, I have been reaching out to Facebook for around two years now about my Facebook account. They requested information regarding my Facebook name, which was "Cocoluvit Real Jones." I'm puzzled why it has taken so long to resolve this matter. I am eager to reconnect with friends and family on that page and retrieve family photos of my deceased cousin. Please assist me in regaining access to my account. I can still access my email but no longer have access to my old phone number. Thank you.

My Facebook account was hacked after I unknowingly clicked on a link a random person sent me. I entered my login information and later found that my session on one device had expired. When I tried to log back in, I discovered that my password had been changed. Unfortunately, the associated email is old and inaccessible to me now. I am worried about someone invading my privacy and potentially engaging in illegal activities using my account. Please assist me urgently. I am willing to answer any verification questions or provide any necessary information to regain control of my account.

I am unable to access my Facebook account on any of my devices. I have been logged out and my email and password were changed by a hacker. I have tried following the steps provided by Facebook to recover my account, but have only been able to secure it, not regain access. Since my email has been changed, I cannot reset my password. The email linked to my account no longer shows any associated accounts, prompting me to sign up for a new account, which I don't want to do. I am looking for an alternative way to verify my identity and recover my account. The email used to create my Facebook account is [redacted] The account name is Alain Seerungen, and the phone number associated with it is [redacted]. Thank you, Alain.

I have never purchased any products on Facebook, yet I noticed three unauthorized deductions from my personal savings account. After contacting my bank, they provided the following details: RM0.00 MBB: Thank you for using your Maybankard ending in xxxx for MYRxxx.00 at FACEBK ADS IE;04/12/19;21:32. For inquiries, please call the number on the back of your card. I am puzzled by this situation and unsure if the issue lies with the bank or Facebook. Can anyone assist me in investigating this matter?

Hello, I need help with a situation on Facebook. I was falsely accused of scamming someone, which led to my account being blocked due to a violation of community standards. The person accusing me has been blackmailing and threatening me for almost a week. I have evidence proving my innocence, and it's been distressing to see negative comments about me online. The individual has misrepresented the facts, causing significant stress.

Dear Customer Service, I wanted to bring to your attention my recent experiences with the ad videos from "captainswagger" and "geartopshop." Twice now, these videos have showcased a product, only to lead to a much cheaper and lower-quality item when clicked on. This practice is misleading and dishonest, as there is no mention that the product is different. I reported both companies on my personal Facebook page, and one video was promptly removed. However, I am disheartened to see that similar videos, adjacent to the removed one, are still present on the same page. It appears that the reviewers are not thoroughly checking the associated fraudulent pages. I urge you to address this issue promptly to protect our community members from falling victim to this deceptive business practice.

I am facing a major issue with my Facebook account. The platform keeps asking me to verify my identity by identifying recent comments or friend's pictures and changing my password. This keeps happening every few days even after I change my account. It's frustrating because I run ads, and whenever this verification process occurs, my ad set gets stopped, causing me to lose data and hindering my ability to optimize or proceed with my ads effectively. I would greatly appreciate any assistance with resolving this matter. Thank you.

I am experiencing difficulty logging into my Facebook account. Despite attempting various reset codes, each time I am met with a message stating, "We will review the documents you submitted and respond accordingly. If further confirmation of your name is needed, we will request additional documentation." Unfortunately, phone support is inaccessible, and I am unable to locate a valid email address to address this matter. Furthermore, my name seems to have vanished from all my friends' pages. This situation has persisted for a week, and all my attempts to rectify it have proven unsuccessful.

I recently purchased a new phone, and I'm having trouble accessing my account. The phone keeps directing me to an old account that I no longer use, instead of the one with all my important information. I've tried to activate my correct account, but it's not appearing on my new phone. Despite attempted redirects to the unwanted account, I'm keen to use my original account associated with John Benoit, which features a profile picture of a red truck with a camper. It is crucial that I access my old account promptly.

I recently faced an issue with my Facebook account where someone tried to access it without my permission. As a precaution, I promptly changed my password and enhanced the security settings. However, now when I attempt to log in, I am required to verify my identity either through a phone number I no longer have or by logging in with a previously used device. Despite trying to log in with a phone that was previously linked to my account, I keep receiving a message stating that the login was not approved.

I am having trouble logging into my Facebook (FB) account. Despite resetting my password multiple times, I keep receiving a message saying, "We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation." Unfortunately, I have been unable to contact FB via phone or email. I am unable to report the issue on the platform itself as I cannot log in successfully, and the Help Center just redirects me back to the login page with the same message. I kindly request FB to assist in resolving this login issue promptly. I have been attempting to regain access to my account for approximately one week without any success.

Yesterday, when I tried to open my Facebook app on my phone, I was prompted to upload a photo. After doing so, it now indicates that my submission is under review. I am confused because my Facebook was functioning normally until yesterday afternoon. I rely on it for work so I need this matter resolved promptly. I attempted to create a new profile as a workaround, but that was unsuccessful.

Hello, I attempted to log into Facebook to reach my Spotify account but realized I forgot my password. After trying a recovery email, I discovered the email account associated with the setup a decade ago has been deactivated. I have a linked phone number ending in [redacted], yet Facebook does not offer a password recovery option using this. Any troubleshooting tips would be appreciated. Thank you, Jordan