Account has been hacked and I’ve been logged out of my account on all browsers. The onl...

GetHuman4043959's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
First: share to improve GetHuman4043959's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4043959 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4043959's own words
Account has been hacked and I’ve been logged out of my account on all browsers. The only way i can get into my account is through a number generator which can only be reached if I’m logged into Facebook on another browser. I am also logged out of my messenger and the only way I can get it back is through a message sent to me accept the person who has hacked my account changed the phone number so I don’t receive a message.

GetHuman4043959 did not yet indicate what Facebook should do to make this right.

How GetHuman4043959 fixed the problem

We are waiting for GetHuman4043959 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman4043959
Dec 5th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 229507 others
0 customers following this

Timeline

GetHuman4043959 started working on this issue
Dec 5th, 2019 5:32am
GetHuman4043959 indicated the issue is not fixed yet.
Dec 5th, 2019 9:53am
GetHuman4043959 indicated the issue is not fixed yet.
Dec 6th, 2019 5:39am
GetHuman4043959 indicated the issue is not fixed yet.
Dec 8th, 2019 3:42am