My phone was taken so i got a new one with a different number when i tried to log in it...

GetHuman3997273's customer service issue with Facebook from November 2019

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Before contacting them, items GetHuman3997273 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3997273's own words
My phone was taken so i got a new one with a different number when i tried to log in it wants me to have a *rd authorisation. Ive been logged out of all devices so i cant get on to get my code. Ive sent in photo with numbers at least *** plus my drivers license. Not one person has got in contact with me. I have memories of photos on my fb that i can never get baxk if i make a nee account. Ive never had this problem before amd always figured out a way to get back on. This is becoming very upsetting. This has been going on * weeks now that i havent got back on or anyone to contact me. My email is *****@***.com or *****@***.com my new number is **********. Which i thought was now on my account as well. I know ive signed in from that number on my other phone. I dont have access too. The number its sending my codes to is my old phone before my last phone and that number is **********. Please somebody help me recover my account. Im tired of doing the same steps and nobody helps or gets back with me.

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Customer service issue
Reported by GetHuman3997273
Nov 26th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 227167 others
0 customers following this

Timeline

GetHuman3997273 started working on this issue
Nov 26th, 2019 2:28pm
GetHuman3997273 indicated the issue is not fixed yet.
Nov 27th, 2019 3:41pm

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