Hello, **My Facebook account randomly logged me out and would not allow me to log back...

GetHuman3788416's Can't Receive Code to Reset issue with Facebook from October 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3788416's own words
Hello, **My Facebook account randomly logged me out and would not allow me to log back in even when I typed in my gmail and password. *I attempted to change my password multiple times, but with no success due to it sending a message saying the gmail I had typed in wasn’t connected to my Facebook account even though this is untrue since that’s the only gmail I have for it. In addition, I tried to type in my phone number, but it again popped up a message saying they could not retrieve any account connected to that number. *I finally put in the three different recovery codes which my recovery contacts gave me since I had set that up, but again Facebook said they could not retrieve an account under that gmail*phone number address.**It is connecting me to my Facebook Messenger still, and under the Messenger settings I can see that the phone number listed is correct, but my actual Facebook page will not allow me to log back in after logging me out. **If you could please help me recovery my account, I have attempted all the recovery methods listed under the Facebook Help section, but have been unsuccessful.**Thank you,**Priscilla Miyachi

GetHuman3788416 did not yet indicate what Facebook should do to make this right.

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman3788416
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 727151 others
0 customers following this

Timeline

GetHuman3788416 started working on this issue
Oct 18th, 2019 2:44pm
GetHuman3788416 indicated the issue is not fixed yet.
Oct 18th, 2019 8:06pm