I got a new Galaxy s** and did smart switch to get all my info to this new phone. I h...

GetHuman-mammade's customer service issue with Facebook from May 2019

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The issue in GetHuman-mammade's own words
I got a new Galaxy s** and did smart switch to get all my info to this new phone. I haven't had FB for over a yr so I set up a new account. I was able to use it for * days then it was disabled for no reasons given. My old fb was "De Cluck" so I set up a new one using the same name but all my other info has changed. So in * days there's no reason for it to be disabled beings I've used FB before for over * yrs with NO problems and I definitely know the rules to have an account for that many yrs. Now all of a sudden its disabled after * days?? I've sent files showing my authenticity with DL, SSC and picture of myself. A few of my friends said that there was a couple other FB accounts pop up using my divorced name "Roberts" and one under "kylia bruns " but with my info. I've NEVER had such an anonymous with FB before but now this is really ridiculous. It shouldn't be that hard to delete the fake accounts and keep my REAL account going. And to be honest when u ask the questions to verify the fake accounts, how is that possible when I have no idea of what information those people used? You asked for URL, password, email and other information that I WOULD NOT KNOW. Obviously I only know my real account information but even though I've sent that to you several times, nothing has been done so I can use my REAL account. Please take care of this nuisance that is clearly not my fault or doings. I've not received any updates either. So again I'm going to give you my real account Information. *DeAnn Cluck******@***.com*my*girlsrock (password) that I've tried to reset but can't and *(*)***-***-**** (ph*)*I'd greatly appreciate if you got my account back up as I had just posted my girls graduation pics. Thank you sincerely,*DeAnn C. Cluck

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Customer service issue
Reported by GetHuman-mammade
May 21st, 2019 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 490412 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-mammade started working on this issue
May 21st, 2019 1:14pm

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