Hi *My Facebook and Messenger have been hacked on the ******* and I can't log on, I man...

GetHuman2958647's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2958647's own words
Hi *My Facebook and Messenger have been hacked on the ******* and I can't log on, I managed somehow to got to login on Sunday for about ** minutes and then got kicked off, I went to security to check it all and noticed the hackers email address was where mine was suppose to be. I have sent ID through to Facebook but they keep sending me emails back stating they can't help. How it all started was I fell for a Facebook Promo which was a scam and I didn't know so they are using my personal account. All my friends, pictures and memories are on there as I help the pound doggies. I am so annoyed and frustrated that this has happened, if you can help that would be awesome.*Regards Martina Weippeart

GetHuman2958647 did not yet indicate what Facebook should do to make this right.

How GetHuman2958647 fixed the problem
After sending ID through the new Facebook account is up and running the original Facebook account seems to be gone forever with all my pictures that I can't replace or my memories,. Thanks for your help
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Facebook

Recover Hacked Account issue
Reported by GetHuman2958647
May 21st, 2019 - 2 years ago
Fixed
GetHuman2958647 shared how to fix
Seen by 3 customers so far
Similar issue to 490235 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2958647 started working on this issue
May 21st, 2019 10:28am
GetHuman2958647 confirmed the issue is fixed. Hooray!
May 21st, 2019 10:01pm