A Facebook add for shoes was a scam costing me over £** . If Facebook accept ads for mo...

GetHuman-jimkenn's customer service issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman-jimkenn's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jimkenn may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jimkenn's own words
A Facebook add for shoes was a scam costing me over £** . If Facebook accept ads for money it has a duty to its users to make sure that this is not a criminal enterprise that Facebook is promoting. So basically you are profiting from me without safeguarding me. Since this occurred I have decided I no longer want to see ads from Facebook. See below you allowed the scammers to post a fake Loakes page and I lost money. The minute I saw my money was going to China when Loakes is a UK firm I knew I had been conned. I tried to stop the payment and got it reversed but the next day they applied for the money via my bank and I lost the £** plus Currency charges approx £** .***Dear *****@***.com:***You have transferred **.** GBP to loakestock.co.uk.**-------------------------------------------------------------------------------------------------------------------*The order details are as follows:*-------------------------------------------------------------------------------------------------------------------**Order No.: **********Seller website: loakestock.co.uk****Payment Date&Time: ****-**-** **:**:**.***Amount: **.** GBP**Payment No.: PS*******************Due to the foreign exchange rate, the amount displayed on your statement might be a little bit different from the real price.****Please note "EPL*XINDERUN" will be displayed on your credit card statement instead of the website from which you purchased the mentioned product.It's just used for sending bill statement by the seller's payment processor as a tool.**-------------------------------------------------------------------------------------------------------------------*Should you need any further assistance, please don't hesitate to contact our Customer Services department at *****@***.com with the transaction details listed above.** **E-mail: *****@***.com**-------------------------------------------------------------------------------------------------------------------*If you have any question, please don't hesitate to contact us!

GetHuman-jimkenn did not yet indicate what Facebook should do to make this right.

How GetHuman-jimkenn fixed the problem

We are waiting for GetHuman-jimkenn to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-jimkenn
May 20th, 2019 - 4 years ago
Not resolved
Seen by 192 customers so far
Similar issue to 488762 others
0 customers following this

Timeline

GetHuman-jimkenn started working on this issue
May 20th, 2019 9:23am
GetHuman-jimkenn indicated the issue is not fixed yet.
May 21st, 2019 7:24am
GetHuman-jimkenn indicated the issue is not fixed yet.
May 22nd, 2019 12:18am
GetHuman-jimkenn indicated the issue is not fixed yet.
May 22nd, 2019 10:38am
GetHuman-jimkenn indicated the issue is not fixed yet.
May 24th, 2019 1:56am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies