A Facebook add for shoes was a scam costing me over £** . If Facebook accept ads for mo...

GetHuman-jimkenn's customer service issue with Facebook from May 2019

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The issue in GetHuman-jimkenn's own words
A Facebook add for shoes was a scam costing me over £** . If Facebook accept ads for money it has a duty to its users to make sure that this is not a criminal enterprise that Facebook is promoting. So basically you are profiting from me without safeguarding me. Since this occurred I have decided I no longer want to see ads from Facebook. See below you allowed the scammers to post a fake Loakes page and I lost money. The minute I saw my money was going to China when Loakes is a UK firm I knew I had been conned. I tried to stop the payment and got it reversed but the next day they applied for the money via my bank and I lost the £** plus Currency charges approx £** .***Dear *****@***.com:***You have transferred **.** GBP to loakestock.co.uk.**-------------------------------------------------------------------------------------------------------------------*The order details are as follows:*-------------------------------------------------------------------------------------------------------------------**Order No.: **********Seller website: loakestock.co.uk****Payment Date&Time: ****-**-** **:**:**.***Amount: **.** GBP**Payment No.: PS*******************Due to the foreign exchange rate, the amount displayed on your statement might be a little bit different from the real price.****Please note "EPL*XINDERUN" will be displayed on your credit card statement instead of the website from which you purchased the mentioned product.It's just used for sending bill statement by the seller's payment processor as a tool.**-------------------------------------------------------------------------------------------------------------------*Should you need any further assistance, please don't hesitate to contact our Customer Services department at *****@***.com with the transaction details listed above.** **E-mail: *****@***.com**-------------------------------------------------------------------------------------------------------------------*If you have any question, please don't hesitate to contact us!

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Customer service issue
Reported by GetHuman-jimkenn
May 20th, 2019 - 2 years ago
Not resolved
Seen by 176 customers so far
Similar issue to 488762 others
0 customers following this


GetHuman-jimkenn started working on this issue
May 20th, 2019 9:23am
GetHuman-jimkenn indicated the issue is not fixed yet.
May 21st, 2019 7:24am
GetHuman-jimkenn indicated the issue is not fixed yet.
May 22nd, 2019 12:18am
GetHuman-jimkenn indicated the issue is not fixed yet.
May 22nd, 2019 10:38am
GetHuman-jimkenn indicated the issue is not fixed yet.
May 24th, 2019 1:56am

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