Hi, I have received a credit card statement which shows a payment to FB ref: N**SKKJ...

GetHuman2952179's customer service issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman2952179's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2952179 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2952179's own words
Hi, I have received a credit card statement which shows a payment to FB ref: N**SKKJ***.**This poses several questions:**a) I do not have any payment details set up on my FB account so how did you access my credit card without my prior knowledge?*b) There are no payment details shown in my FB Payments section, so how was payment obtained and where did my CC details come from?*c) What is the charge for?? and how do I obtain a refund?**The fact I have been charged for something I have no knowledge of is bad enough, but I would also be interested to know how you managed to charge a credit card not associated with my FB or Messenger account and have access to this, as this poses many questions about data vulnerability and under GDPR this would classed as a major data breach.**I look forward to your prompt reply....**Paul Beach

GetHuman2952179 did not yet indicate what Facebook should do to make this right.

How GetHuman2952179 fixed the problem

We are waiting for GetHuman2952179 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2952179
May 20th, 2019 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 488673 others
0 customers following this

Timeline

GetHuman2952179 started working on this issue
May 20th, 2019 7:36am

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies