Hi, I have received a credit card statement which shows a payment to FB ref: N**SKKJ...

GetHuman2952179's customer service issue with Facebook from May 2019

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The issue in GetHuman2952179's own words
Hi, I have received a credit card statement which shows a payment to FB ref: N**SKKJ***.**This poses several questions:**a) I do not have any payment details set up on my FB account so how did you access my credit card without my prior knowledge?*b) There are no payment details shown in my FB Payments section, so how was payment obtained and where did my CC details come from?*c) What is the charge for?? and how do I obtain a refund?**The fact I have been charged for something I have no knowledge of is bad enough, but I would also be interested to know how you managed to charge a credit card not associated with my FB or Messenger account and have access to this, as this poses many questions about data vulnerability and under GDPR this would classed as a major data breach.**I look forward to your prompt reply....**Paul Beach

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Customer service issue
Reported by GetHuman2952179
May 20th, 2019 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 488673 others
0 customers following this


GetHuman2952179 started working on this issue
May 20th, 2019 7:36am

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